Alexis Ramsey
Orlando
Summary
Results-driven Leasing Manager with expertise in customer service, property management, and active listening. Proven ability to streamline processes and enhance tenant satisfaction, ensuring compliance and efficiency in leasing operations.
Overview
11
11
years of professional experience
Work History
Leasing Manager
ZRS Management
Orlando, FL
08.2022 - Current
- Oversaw leasing operations, ensuring compliance with company policies and local regulations.
- Developed and implemented marketing strategies to enhance property visibility and attract potential tenants.
- Streamlined leasing processes, improving efficiency and reducing time-to-lease metrics.
- Trained and mentored junior staff on best practices in leasing management and customer service.
- Coordinated property tours, showcasing features that align with tenant needs and preferences.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
Leasing Consultant
Asset Living
Mobile, AL
11.2017 - 04.2020
- Facilitated leasing processes, ensuring compliance with company policies and state regulations.
- Developed and maintained positive relationships with prospective tenants to enhance customer satisfaction.
- Conducted property tours, highlighting features and amenities to attract potential residents.
- Assisted in preparing marketing materials and implementing promotional strategies to increase occupancy rates.
- Managed lease agreements, processing applications, and coordinating move-in procedures efficiently.
- Analyzed market trends to provide insights for pricing strategies and competitive positioning.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Customer Service Representative
Alorica
Mobile, AL
05.2015 - 10.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate information on products, services, and policies to enhance customer satisfaction.
- Assisted in training new team members on customer service protocols and systems.
- Managed high-volume call flow while maintaining quality standards in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Wilcox Central
05-2013
Skills
- Resident relations
- Clerical skills
- Maintaining closing ratios
- Property management
- Customer service
- Active listening
- Data entry
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
Languages
English
Timeline
Leasing Manager
ZRS Management
08.2022 - Current
Leasing Consultant
Asset Living
11.2017 - 04.2020
Customer Service Representative
Alorica
05.2015 - 10.2017
High School Diploma -
Wilcox Central