Alexis Russo
Goose Creek,SC
Summary
Adept at leading teams and managing high-volume operations, I excelled as a Bar Manager at Darden Restaurants Inc, maintaining a 98% customer satisfaction rate. Skilled in staff training and conflict resolution, I ensured compliance with legal and health standards, fostering a loyal customer base through exceptional service and organizational ability.
Overview
11
11
years of professional experience
Work History
Bar Manager
Darden Restaurants Inc
7250 Rivers Avenue, North Charleston, SC 29406
07.2020 - Current
- Managing high volume orders during peak hours,serving an average of 100 customers per shift while maintaining a 98% satisfaction rate
- Maintained a 95% stock level through efficient inventory management and timely restocking
- Conduct ID verification for every customer,ensuring total compliance with legal age requirements
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Closed out cash register and prepared cashier report at close of business.
Server Trainer
Olive Garden
North Charleston
06.2013 - 07.2020
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Built and maintained professional relationships with vendors and suppliers.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Education
High School Diploma -
Thornton Academy
Saco, ME06.2013
Skills
- Team Leadership
- Staff Training
- Conflict Resolution
- Money Handling
- Organizational ability
- Strong multitasking
Timeline
Bar Manager
Darden Restaurants Inc
07.2020 - Current
Server Trainer
Olive Garden
06.2013 - 07.2020
High School Diploma -
Thornton Academy