Alexis Russo
Goose Creek,SC
Summary
Adept at leading teams and managing high-volume operations, I excelled as a Bar Manager at Darden Restaurants Inc, maintaining a 98% customer satisfaction rate. Skilled in staff training and conflict resolution, I ensured compliance with legal and health standards, fostering a loyal customer base through exceptional service and organizational ability.
Overview
11
11
years of professional experience
Work History
Bar Manager
Darden Restaurants Inc
07.2020 - Current
- Managing high volume orders during peak hours,serving an average of 100 customers per shift while maintaining a 98% satisfaction rate
- Maintained a 95% stock level through efficient inventory management and timely restocking
- Conduct ID verification for every customer,ensuring total compliance with legal age requirements
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Closed out cash register and prepared cashier report at close of business.
Server Trainer
Olive Garden
06.2013 - 07.2020
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Built and maintained professional relationships with vendors and suppliers.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Education
High School Diploma -
Thornton Academy
Saco, ME06.2013
Skills
- Team Leadership
- Staff Training
- Conflict Resolution
- Money Handling
- Organizational ability
- Strong multitasking
Timeline
Bar Manager
Darden Restaurants Inc
07.2020 - Current
Server Trainer
Olive Garden
06.2013 - 07.2020
High School Diploma -
Thornton Academy