Alexis Sturrock
Lacey
Summary
Results-driven professional with 3+ years of leadership experience in a fast-paced customer service environment. Proven ability to build strong client relationships, identify customer needs, and recommend solutions that enhance satisfaction and drive sales. Skilled in communication, team leadership, conflict resolution, and achieving performance goals. Recognized for exceptional customer service, coaching team members, and maintaining operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Spanaway, WA
04.2023 - Current
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Monitored inventory levels, ensuring stock availability while minimizing waste through effective management.
- Resolved customer complaints promptly, fostering a positive environment and enhancing brand loyalty.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Seasonal Stocker Associate
Kohl's
Puyallup, WA
10.2022 - 01.2023
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Organized merchandise displays to enhance customer shopping experience.
- Collaborated with team members to maintain store cleanliness and safety compliance.
Education
Diploma -
Bethel High School
Spanaway, WA06.2024
Skills
- Leadership experience
- Health and safety compliance
- Complaint Handling
- Excellent memory
- Exceptional customer service
- Employee training
- Cash handling
- Customer-oriented
- Inventory control and record keeping
- Policy enforcement
- Strategic planning
Accomplishments
- Awarded “Partner of the Quarter” within the first six months of employment in recognition of exceptional customer service, leadership potential, and overall performance.
• Consistently built strong customer relationships by identifying individual needs, providing personalized recommendations, and delivering outstanding service experiences.
• Led and coached team members during high-volume operations, ensuring efficient workflow, customer satisfaction, and achievement of store performance goals.
• Demonstrated strong sales and communication skills by promoting products, increasing customer engagement, and contributing to store revenue growth.
• Maintained accuracy in cash handling, inventory management, and operational procedures while balancing multiple priorities in a fast-paced environment.
Timeline
Shift Supervisor
Starbucks
04.2023 - Current
Seasonal Stocker Associate
Kohl's
10.2022 - 01.2023
Diploma -
Bethel High School