Alexis Taylor

• Monitor donor retention, ensure efficient donor flow, implement donor retention improvement and corrective
action plans.
• Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
• Manage all aspects of financial oversight to include setting annual budget, ensuring center meets monthly
financial targets and ongoing cash management goals, and observing cash management, and financial
reporting.
• You will oversee overall center quality compliance by ensuring the business is inspection ready. Meet with QA to
include regulatory and customer requirements to ensure the purity and efficacy of the plasma and the safety of
donors and employees. Communicate any quality concerns or issues to Associate Director of Operations.
• Participate during all audits with quality personnel and Quality team to develop corrective action plans to
address any areas of deficiency noted during audits.
• Follow all HSE and OSHA procedures. Ensure the center and all employees comply with OSHA regulations and
training.
• Conduct recruitment, training, counseling, and termination. Manage employee turnover within center
operations. Follow HR policies through fair treatment of all employees.

• Performed medical records management, including filing, organizing and scanning documents.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Enhanced patient care by meticulously recording vital signs and updating patient records.
• Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Prepared lab specimens for diagnostic evaluation.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
• Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
• Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
• Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
• Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Verified patients' identification for proper sample collection.
• Provided guidance and support to laboratory personnel.

• This role encompasses a wide range of responsibilities, including ensuring compliance with all company Standard Operating Procedures (SOPs) and applicable federal, state, and local regulations
• The supervisor will play a key role in maintaining the quality, efficiency, and profitability of the center by participating in data collection and analysis
• Collaboration with the Center Manager is essential to assist with quality compliance, ensuring that the center meets company, regulatory, and customer requirements, which are vital for safeguarding the purity and efficacy of the plasma collected, as well as the safety of both donors and employees
• In addition to quality compliance, the Center Operations Supervisor will work closely with quality personnel and the Quality Assurance (QA) team to develop corrective action plans addressing any deficiencies noted during audits
• A significant aspect of this role is ensuring that the center and all employees comply with Occupational Safety and Health Administration (OSHA) regulations and training, which includes completing all necessary OSHA record-keeping and reporting
• The supervisor will also be responsible for employee recruitment, training, counseling, and termination, ensuring that all HR policies are followed and that employees are treated fairly
• Furthermore, the supervisor will support the center's marketing and advertising efforts, contributing to the overall success of the center
• The role may require overnight travel of up to 10%, indicating a need for flexibility and adaptability in managing operations across different locations
• Ensure compliance with all Company SOPs and applicable federal, state, and local regulations
• Participate in collecting and analyzing data to maintain center quality, efficiency, and profitability
• Collaborate with the center manager to assist with quality compliance by meeting company, regulatory and customer requirements
• Work with quality personnel and QA team to develop corrective action plans to address deficiencies noted during audits
• Ensure compliance with OSHA regulations and training, including record keeping and reporting
• Oversee employee recruitment, training, counseling, and termination processes
• Support the center's marketing and advertising efforts
• Packaged and shipped specimens to central lab daily.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Conducted venipuncture and other CT procedures.
• Streamlined testing processes with proper centrifugation techniques, resulting in faster turnaround times for test results delivery to physicians.
• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
• Verified proper storage and transportation of specimens to laboratories.
• Verified patients' identification for proper sample collection.
• Demonstrated flexibility in performing both venipuncture and capillary puncture methods as needed, meeting the diverse needs of patients.
• Supervised and performed venipuncture and plasma collection.
• Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.

• Mentored new employees on designated training while delivering constructive feedback to increase understanding of job duties.
• Evaluated employee job performance and motivated staff to improve productivity.
• Automated office operations, managed KPI's, scheduling, record tracking in regards to forecasted collections, forecasted donors, objectives and development within the center.
• Coordinated operations to secure efficiency and compliance with company policies.
• Observed evaluations of line staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
• Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
• Inspected incoming supplies to conform with materials specifications and quality standards.
• Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Developed position rotation to support continuous improvement and operator development.
• Coached and mentored nine staff members through constructive feedback to develop long-term career goals.
• Cleaned and sterilized tools and equipment to maximize purity of specimens.
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
• Trained new associates in laboratory procedures and standards.
• Collected and performed analytical testing on in-process product.
• Prepared samples for shipping and disposed of bodily fluids in proper containers.
• Oversaw items in inventory and reordered before supplies diminished.
• Adhered to laboratory safety procedures to maintain compliance with quality control standards.
• Assisted in training and onboarding new phlebotomists.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
• Verified proper storage and transportation of specimens to laboratories.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
• Consistently met quotas for daily blood draw volume while maintaining high standards for puncture success rates.

• Maintained company policies with knowledge through SOPs.
• Improved operations by working with team members and customers to find workable solutions.
• Developed donor support technicians and phlebotomists to support business needs.
• Completed team building projects resulting in stronger staff/teamwork.
• Handled all delegated tasks, including time management and production flow on donor floor.
• Improved customer satisfaction by finding creative solutions to problems.
• Conducted routine inspections to check quality and compliance with established specifications.
• Coordinated cross-departmental meetings to streamline project execution, improving overall project outcomes.
• Trained new production staff members on safe and efficient production procedures and proper machine operations.
• Reviewed production schedules and streamlined processes.
• Packaged and shipped specimens to central lab daily.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Organized daily work based on collection priority.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Centrifuged blood samples as outlined in clinical protocols.
• Verified patients' identification for proper sample collection.
• Verified proper storage and transportation of specimens to laboratories.
• Monitored supply levels and placed orders for laboratory supplies.
• Assisted in training and onboarding new phlebotomists.

• Obtained variety of blood samples through venipuncture or capillary puncture, butterfly needles, and straight needles.
• Conducted venipuncture and other CT procedures.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Packaged and shipped specimens to central lab daily.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Reduced patient wait time by streamlining the registration process and verifying demographics information promptly.
• Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
• Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
• Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
• Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
• Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
• Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
• Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.

• Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
• Prepared laboratory samples for analysis and performed data entry for accurate reporting.
• Trained and supervised new laboratory staff to improve skills in laboratory procedures.
• Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
• Participated in laboratory audits and assessments to maintain compliance and improve results.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Verified proper storage and transportation of specimens to laboratories.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
• Collected and documented patient information to aid in accurate medical record keeping.
• Streamlined patient check-in process, enhancing efficiency of care delivery.
• Monitored vital signs for early detection of medical issues, ensuring timely intervention.
• Enhanced patient comfort by providing compassionate bedside care and support.
• Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
• Fostered clean and hygienic environment, reducing risk of infections.
• Contributed to team meetings, offering insights on patient care improvements based on direct observations.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

• Reviewed customer interactions and activity reports to identify and address concerns.
• Monitored daily activities of customer service team, providing guidance and encouragement to enhance productivity.
• Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
• Achieved high customer satisfaction scores by de-escalating complaints quickly.
• Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.