Alexis Thomas
Mesquite
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
JMR Trucking
01.2023 - 07.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Customer Service Agent
Harte Hanks
06.2022 - 11.2022
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Logistics Specialist
Volt Workforce Solutions
06.2020 - 07.2022
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Coordinated cross-functional teams to execute complex logistics projects on time and within budget.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Collaborated with sales team to ensure accurate demand forecasting, preventing overstock or stockout situations.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Tracked and managed transfer paperwork such as packing lists.
Packing Shipper
DLH Solutions
02.2017 - 06.2022
- Improved packing efficiency by implementing streamlined processes and organized workflows.
- Reduced shipping errors for increased customer satisfaction with accurate labeling and documentation.
- Maintained a safe working environment by adhering to safety protocols and proper handling of materials.
- Increased productivity with effective time management, prioritizing tasks according to shipment deadlines.
- Assisted in inventory control, conducting regular audits to maintain accurate stock levels and prevent shortages.
Education
High School Diploma -
Dr. Ralph Poteet High School
Mesquite, TX12.2016
Skills
- Office Administration
- Report Writing
- Document Control
- Filing
- Clerical Support
- Inventory Systems
- Mail Management
Timeline
Administrative Assistant
JMR Trucking
01.2023 - 07.2023
Customer Service Agent
Harte Hanks
06.2022 - 11.2022
Logistics Specialist
Volt Workforce Solutions
06.2020 - 07.2022
Packing Shipper
DLH Solutions
02.2017 - 06.2022
High School Diploma -
Dr. Ralph Poteet High School