Alexis Thompson
Colorado Springs,CO
Summary
Patient Service Specialist with proven expertise in insurance verification and appointment scheduling at Select Physical Therapy. Adept at enhancing patient experiences through exceptional communication and problem-solving skills. Committed to maintaining patient confidentiality while efficiently managing electronic records and fostering a welcoming environment.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
Colorado Springs, Colorado
10.2024 - Current
- Coordinated communication between patients and therapists for effective treatment planning.
- Assisted patients with insurance verification and financial arrangements for services.
- Answered incoming calls and responded to inquiries in a timely manner.
- Processed payments from patients, including cash, check, or credit card transactions.
- Ensured all required documentation was completed accurately before submitting claims.
- Scheduled appointments and managed patient records using electronic health record software.
- Reached out to patients for appointment scheduling to ensure timely care. to schedule appointments upon receipt of referrals.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Receptionist
Bethesda Nursing Home
05.2024 - 09.2024
- Provided a warm greeting to residents and visitors to foster a positive community environment. residents, families, and visitors with a warm demeanor.
- Answered multi-line phone and directed calls to appropriate personnel.
- I supported residents in placing maintenance orders.
- Organized mail by apartment for timely delivery or pickup by residents.
- Compiled daily email updates for department managers on resident activities and concerns.p
- Collaborated with team during morning meetings to share important resident information. consists of the same thing my email says. I list if there have been any falls, accidents, injuries or if someone ends up having to go to the hospital overnight.
- Also in the morning a little while after all of the morning staff's day gets started we sit down and do Stand Up.
- I utilize office equipment such as printers, copiers, and fax machine ensure they are working and the information that comes off it goes to the right person.
Respite Care Provider
Pikes Peak Respite Services
Colorado Springs, Co
01.2024 - 07.2024
- I have worked more with autistic children than any other disability.
- Assisted children in developing life skills and creating daily schedules for improved structure.
- Taught coping skills to children to navigate stressful situations effectively.
- With some clients I simple am a friend and help motivate them to get out of bed and be more productive, such as showering, eating, and being more involved with daily life.
- Utilized company resources to provide comprehensive support beyond respite services.
- Provided a safe and sanitary environment for children through effective housekeeping and mentoring.
- I have gone through CPR training to work with these people.
- So far in this line of work with Pikes Peak, I have learned a lot about medical disabilities.
Server and Hostess
The Creek Restaurant and Bar
Cripple Creek, Co
09.2021 - 01.2024
- As a server at this restaurant, I learned how to communicate effectively with customers and coworkers.
- My job as a server was to greet customers with a smile and with a happy, gentle tone when talking to them.
- Ensured accurate order processing by attentively listening to customer requests during food and beverage orders.
- Multitasked effectively by attending to multiple customers simultaneously, ensuring timely service.
- Corrected errors on customer checks to maintain accurate billing and enhance customer satisfaction.
Cashier/Customer Service
Stop N Save
Divide, Co
04.2023 - 06.2023
- Utilized communication and customer service skills to enhance customer interactions.
- Greeted customers upon entry to create a welcoming atmosphere.
- Restocked shelves, hot coffees, cups at soda fountain, and cigarettes to maintain product availability.
- Emptied trash cans regularly to ensure a tidy and inviting shopping environment.
- While working at Stop N Save, I learned how to deposit money in a safe for the company so the managers could take it to the bank.
Brand Ambassador
Walmart corporate
Colorado Springs, Co
09.2022 - 01.2023
- As a brand ambassador, I promoted Walmart plus in-home.
- Learned to set up engaging booths in Walmart to attract customers.
- Utilized fruits, chips, pretzels, and cupcakes as attention-grabbing tools.
- Provided information about services and encouraged sign-ups after capturing attention.
- Distributed informational cards to engage potential customers and offer further information. with QR codes to potential customers who declined to sign up.
Education
GED Program - English
10-2023
Skills
- Customer service
- Time management
- Computer literacy
- Restaurant experience
- Communication skills
- Spreadsheet tracker
- Multi-line Phone System
- Insurance verification
- Appointment scheduling
- Electronic records management
- Problem solving
- Patient confidentiality
- Phone and email etiquette
Languages
English
Professional
Timeline
Patient Service Specialist
Select Physical Therapy
10.2024 - Current
Receptionist
Bethesda Nursing Home
05.2024 - 09.2024
Respite Care Provider
Pikes Peak Respite Services
01.2024 - 07.2024
Cashier/Customer Service
Stop N Save
04.2023 - 06.2023
Brand Ambassador
Walmart corporate
09.2022 - 01.2023
Server and Hostess
The Creek Restaurant and Bar
09.2021 - 01.2024