Alexis Ware
Arcadia,California
Summary
Personable and dedicated individual with solid background in high-volume office environments. Focused on delivering exceptional customer service as well as clerical and operational support for professionals. Upbeat with sound judgment to handle diverse daily tasks with minimal oversight. Superior WPM typing speed and diverse software proficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
AOOS CUSTOM
Walnut, California
03.2022 - 08.2024
- Answered customer inquiries via phone, email, and chat for a global neon sign company.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Administrative Assistant
Lauren Rosas
Los Angeles, CA
03.2017 - 02.2022
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Scheduler
Atkinson-Baker
Glendale, CA
02.2016 - 11.2016
- Maintained daily calendars and set appointments with clients for a top court reporting agency.
- Developed effective scheduling processes to achieve production objectives.
- Coordinated with supervisor and manager to develop and execute production plans.
- Provided exceptional customer service through effective telephone communication and follow-ups.
Marketing Manager
RateSpecial
Pasadena, CA
02.2011 - 12.2015
- Delivered compelling sales presentations to demonstrate expert product knowledge.
- Prepared and sent proposals to prospective clients.
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
- Represented company at local and trade association meetings to promote products.
Education
Pasadena City College
Pasadena, CASkills
- Accounting support and data entry
- Process improvement strategies
- Telephone etiquette
- Work ethic
- Multitasking skills
- Calendar coordination
- Digital marketing
- Executive presentations
- Customer service excellence
- Conflict resolution
Timeline
Customer Service Representative
AOOS CUSTOM
03.2022 - 08.2024
Administrative Assistant
Lauren Rosas
03.2017 - 02.2022
Scheduler
Atkinson-Baker
02.2016 - 11.2016
Marketing Manager
RateSpecial
02.2011 - 12.2015
Pasadena City College