Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
8
8
years of professional experience
Work History
Medical Records Specialist
Emblem Home Health
Phoenix, AZ
05.2023 - Current
Managed patient records using electronic health record systems.
Reviewed and verified accuracy of medical documentation.
Ensured compliance with HIPAA regulations and privacy standards.
Assisted healthcare staff in retrieving patient information efficiently.
Coordinated with insurance providers for record requests and clarifications.
Trained new team members on records management procedures.
Maintained organization of physical and digital medical files.
Conducted regular audits of records for quality assurance purposes.
Maintained electronic medical records for all clients
Assisted in developing efficient workflows to streamline billing operations.
Collaborated closely with other departments to resolve claims issues.
Surgery Coordinator
Arizona Gynecology Consultants
Phoenix
11.2020 - 05.2023
Prepares all pre-procedure paperwork, either in EMR or on paper for procedures scheduled at surgical center/hospital
Calls and speaks with patients and doctors in preparation for procedures and confirms procedures
Schedule pre op and post op appointments
Ensures pre-certs are approved and up to date
Obtained estimated out of pocket costs for surgical procedures
Coordinated scheduling for both surgeries and office procedures
Consistently follows established provider guidelines
Other duties as assigned.
Patient Access Services Representative
Banner University
Phoenix
06.2018 - 11.2020
Demonstrates a positive patient experience through interactions and effective communication
Obtains federal/state compliance information, consents and documentation
Discusses financial liability with the patient(s) and/or families
Transporting patients, training new hire employees, recapping daily deposits, posting daily deposits
Work independently under regular supervision and follows structured work routines
Verifies patient's demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
Billing Coordinator
Central Phoenix Surgical Center
Phoenix
04.2017 - 06.2018
Proper posting of patient and insurance payments.
Ensuring timely filing of all claims.
Providing necessary information and documentation requested by insurance companies for claim payment.
Accurate billing, queueing of patient statements regarding unpaid balances, and completing collections process if necessary.
Reviewing insurance denials and actively working accounts for payment.
Maintains strict confidentiality, adheres to all HIPPA guidelines/regulations.
Analyzed customer accounts to identify discrepancies and resolve billing issues.
Created and maintained accurate customer records in database system.