Spending time with family
Alexis Hogan
Norfolk,VA
Summary
Experienced customer service professional with a strong background in call handling. Proficient in MS Office applications and known for maintaining a positive attitude while effectively managing multiple tasks without compromising quality. Demonstrated success in determining eligibility and resolving complex cases, with a proven track record of achieving favorable outcomes. Highly skilled in problem-solving and adept at identifying solutions that meet clients' specific needs.
Overview
8
8
years of professional experience
Work History
Eligibility Specialist
Maximus
03.2024 - 09.2024
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Resolved discrepancies with client applications to verify eligibility.
Customer Service Representative
Fusion BPO
03.2022 - 01.2024
- Received incoming customer calls and completed service orders
- Understood customer needs and recommended appropriate products and rate plans
- Developed innovative ways to sell ATT products and services to customers
- Handled customer requests for payments, activations, upgrades and other services.
Warehouse Associate
Amazon
11.2021 - 02.2022
- Received and processed incoming stock and materials, picked and filled orders from stock, oversaw packing and shipping of orders, and/or managing, retrieving, and organizing stock.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Manager
Vapor Life
02.2018 - 10.2021
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervisor
Restoration Professionals
01.2017 - 01.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Skills
- Telephone Etiquette
- Recordkeeping and data input
- Effective communication skills
- Application Review
- Income verification
- Data Collection
- Paperwork Processing
- Information Security
- Technical Support
- Strategic Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Palm Beach Lakes Highschool
West Palm Beach, FLInterests
Learning about different cultures
Cooking & Baking
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceQuote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Eligibility Specialist
Maximus
03.2024 - 09.2024
Customer Service Representative
Fusion BPO
03.2022 - 01.2024
Warehouse Associate
Amazon
11.2021 - 02.2022
Manager
Vapor Life
02.2018 - 10.2021
Supervisor
Restoration Professionals
01.2017 - 01.2018
Palm Beach Lakes Highschool