Alexis Marie Henderson
Server & Hostess
Delray Beach,FL
Summary
Dedicated young professional who is well-versed in food and beverage operations and guest services. Skilled in providing a quality experience in high-volume and casual establishments. Versatile with communication, positive enthusiasm, and an exceptional work ethic.
Overview
6
6
years of post-secondary education
6
6
years of professional experience
Work History
Crew Member
Trader Joe's
Boca Raton, FL
08.2020 - 07.2021
- Restocked and organized merchandise around the store.
- Implemented a positive experience for every customer throughout the store.
- Maintained a clean work environment by sanitizing various areas to ensure a cleansed space for everyone.
- Operated the register for cash, check and credit card transactions with excellent accuracy levels.
- Provided expertise on new products and answered any questions regarding the merchandise.
- Properly completed inventory and ordered any necessary products.
- Used a POS system to cash out customers.
Shift Manager, Server, and Hostess
Relish Big Tasty Burgers
Gainesville, FL
02.2016 - 05.2019
- Greeted and prepared tables for guests to offer a guest friendly experience.
- Upsold items from the menu such as appetizers and mixed drinks to enhance sales numbers.
- Took reservations and to-go orders by phone and answered any customer question or concerns to the best of my ability.
- Accurately wrote out food or drink items and repeated them to the guests to ensure an excellent customer experience.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Regularly communicated with the kitchen, management, and fellow coworkers to optimize an efficient work flow.
- Used cash or credit card machines to cash out the guests.
Server and Hostess
The Vinyl Pi
Huntersville, NC
05.2015 - 08.2017
- Greeting guests as the walk through the doors and assemble tables in various sections depending on the number of guests attending.
- Maintained a clean work space by clearing away any dishes, sanitizing menus or tables, and sweeping or mopping.
- Cultivated relationships with regular guests.
- Collected orders and relayed them to the guess to ensure accuracy.
- Worked with the POS system to place orders, manage bills and handle complimentary items.
- Answered guests questions or concerns regarding food, drinks, or wait times.
Education
Master of Arts - Physical Anthropology
Florida Atlantic University
Boca Raton, FL 08.2019 - Current
Bachelor of Arts - Anthropology
University of Florida
Gainesville, FL 01.2017 - 05.2019
Associate of Arts -
Santa Fe College
Gainesville, FL 08.2015 - 12.2016
Skills
Customer Service
MS Office
Multitasking abilities
Critical thinking
Computer skills
Verbal and written communication
Timeline
Crew Member
Trader Joe's
08.2020 - 07.2021
Master of Arts - Physical Anthropology
Florida Atlantic University
08.2019 - Current
Bachelor of Arts - Anthropology
University of Florida
01.2017 - 05.2019
Shift Manager, Server, and Hostess
Relish Big Tasty Burgers
02.2016 - 05.2019
Associate of Arts -
Santa Fe College
08.2015 - 12.2016
Server and Hostess
The Vinyl Pi
05.2015 - 08.2017