Alexis Yair Perez Martinez
Asheboro,NC
Summary
Dynamic Shift Leader at Fourteen Foods, Dairy Queen, recognized for enhancing customer satisfaction and operational efficiency. Expert in team training and inventory management, I successfully implemented quality control measures, fostering a culture of food safety compliance. My strong communication skills and problem-solving abilities drive team motivation and performance excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
Fourteen Foods, Dairy Queen
09.2024 - 01.2026
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new team members on operational procedures and customer service standards.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Coordinated shifts and assigned tasks to maintain workflow efficiency during peak hours.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Implemented quality control measures to uphold food safety and sanitation standards.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UTHigh School Diploma -
Asheboro Highschool
1221 S Park St, Asheboro, NC 2720306.2025
Skills
- Customer service
- Team training
- Shift coordination
- Inventory management
- Task delegation
- Quality control
- Food safety compliance
- Process improvement
- Time management
- Cash handling
- Sales support
- Performance monitoring
- Communication skills
- Positive attitude
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Customer service management
Certification
Osha 10
Drivers License
Languages
English and Spanish
Native or Bilingual
Timeline
Shift Leader
Fourteen Foods, Dairy Queen
09.2024 - 01.2026
Bachelor of Science - Business Management
Western Governors University
High School Diploma -
Asheboro Highschool