Alexjandria Bryan
Freeport,TX
Summary
Pursued internship opportunities to enhance knowledge in criminal justice field. Achieved Associate's degree in Criminal Justice, recognized on Dean's List for two consecutive years. Commencing Bachelor's degree studies in August 2022. Committed to developing skills and gaining practical experience in the field.
Overview
15
15
years of professional experience
Work History
Server
Ihop
Lake Jackson, TX
03.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on menu items and service protocols.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Developed strong rapport with regular customers, enhancing overall service quality.
Administrative Assistant
C.T Terrell Unit
Rosharon, TX
10.2022 - 03.2023
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling and calendar coordination for executive leadership, ensuring optimal time management.
- Developed and maintained filing systems, improving document retrieval times for staff members.
- Implemented new office procedures that streamlined administrative tasks and increased overall productivity.
Server
Denny’s Restaurant
Lake Jackson, TX
08.2016 - 05.2022
- Responsibilities included hospitality welcoming customers in, drink/food orders answering questions about the menu, and food ingredients, fast and efficient service, cashing out customers with an invite back
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Server
IHOP
Lake Jackson, TX
09.2014 - 08.2016
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Rearranged tables and chairs, located or rolled extra silverware and napkins to prepare for large groups.
- Processed customers' payments and provided receipts.
- Greeted newly seated guests quickly and efficiently.
- Trained new employees to perform duties.
Crew Leader
McDonald's
Freeport, TX
10.2010 - 09.2014
- Delegated daily tasks to team members to optimize group productivity.
- Resolved issues among crew members by addressing problems immediately and mediating disagreements.
- Mentored newly hired crew members to prepare each for job roles.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Monitored task completion to meet company standards for performance.
- Presented orders to guests within anticipated service times.
- Interacted pleasantly with guests to deliver quality customer service.
- Assisted patrons in making menu selections.
- Took orders from patrons and input selections into store computer system.
- Explained current promotional information and items to patrons.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Wiped down tables and equipment, swept and refilled stock.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Packed fast food products in approved containers, cups and bags.
- Assembled and served meals according to specific guest requirements.
- Interacted effectively with fellow employees to stage food trays for distribution to customers.
Education
Associate of Applied Science - Criminal Justice
Brazosport College
Lake Jackson, TX05.2022
High School Diploma -
Brazosport High School
Freeport, TX05.2013
Skills
- Effective Customer Upselling
- Staff Training
- Warm and Friendly
- Upselling and Cross Selling
- Workflow Coordination
- Verbal and Written Communication
- Cool Under Pressure
- Point of Sale Systems
- High Energy and Stamina
- Service Oriented
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Food and Beverage Service
- Point of Sale (POS) System Operations
- Relationship Building
- Special Requests and Substitutions
- Conflict and Complaint Resolution
- Team Player
Timeline
Server
Ihop
03.2023 - Current
Administrative Assistant
C.T Terrell Unit
10.2022 - 03.2023
Server
Denny’s Restaurant
08.2016 - 05.2022
Server
IHOP
09.2014 - 08.2016
Crew Leader
McDonald's
10.2010 - 09.2014
Associate of Applied Science - Criminal Justice
Brazosport College
High School Diploma -
Brazosport High School