Alexsa Serrano
Miami,FL
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
13
13
years of professional experience
Work History
General Manager
Checkers Liquors
Cutler Bay, FL
07.2016 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Formed and sustained strategic relationships with clients.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Recruited, interviewed and hired qualified staff for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delegated work to staff, setting priorities and goals.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
Lead Key Holder
Dollar General
Homestead, FL
01.2014 - 07.2016
- Answered store and merchandise questions and led customers to wanted items.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Ensured accuracy of register transactions by reconciling tills at the end of each shift.
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
Sales Agent
Alorica
Cutler Bay, FL
01.2012 - 05.2012
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
- Negotiated deals and handled complaints or objections.
- Continuously met sales goals via strategic prospecting.
Education
High School Diploma -
Hialeah High School
Hialeah, FL06-2011
Skills
- Sales
- Branding
- Advertising and marketing
- Operations management
- Time and resource optimization
- Process automation
- General ledger maintenance
- Quickbooks
- Payroll processing
- Cash flow management
- Sheet balancing
- Cashier training
- Clear communication
- Shift scheduling
- POS systems
- Manager support
- Deposit preparation
- Customer service
- Cash handling expertise
- Multitasking and organization
- New hire training
- Motivational skills
- Online order picking
- Positive attitude
- Problem-solving
- Money handling
- Staff training
- Payment processing
- Cash register operation
- Key holder experience
Languages
English
Professional
Spanish
Professional
Timeline
General Manager
Checkers Liquors
07.2016 - Current
Lead Key Holder
Dollar General
01.2014 - 07.2016
Sales Agent
Alorica
01.2012 - 05.2012
High School Diploma -
Hialeah High School