Alexus Calderon
Mesquite
Summary
Dynamic customer service professional with experience at McDonald’s, excelling in fast-paced environments. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in cash handling and team collaboration, consistently exceeding performance targets while maintaining high safety and sanitation standards. Committed to delivering exceptional service and fostering positive client relationships.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald’s
04.2025 - Current
- Provided excellent customer service by greeting and assisting customers with orders.
- Operated cash register efficiently, handling transactions accurately and swiftly.
- Maintained cleanliness of dining area and kitchen, adhering to safety and sanitation standards.
- Collaborated with team members to ensure prompt service during peak hours.
- Assisted in training new crew members on operational procedures and customer service skills.
- Adapted quickly to changing tasks and priorities in a fast-paced environment.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
CSR, Sales
PLS Check Cashing
04.2024 - 08.2024
- Assisted customers with check cashing services, ensuring compliance with company policies.
- Processed transactions accurately and efficiently, enhancing customer satisfaction levels.
- Educated clients on financial products and services, promoting informed decision-making.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Collaborated with team members to streamline operational procedures, improving service delivery speed.
- Maintained accurate records of transactions, contributing to effective audit processes.
- Utilized point-of-sale systems to manage cash flow and inventory effectively.
- Supported promotional campaigns by engaging customers and driving sales initiatives.
- Built strong relationships with clients, leading to repeat business and referrals.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
- Collaborated with team members to exceed sales targets and achieve company goals.
Education
High School Diploma -
Bryan Adams
Dallas Texas Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Crew leadership
- Safety
- Resilience and persistence
- Hospitality service expertise
- Valid Driver's license
- Complex Problem-solving
Languages
Spanish
Professional Working
Timeline
Crew Member
McDonald’s
04.2025 - Current
CSR, Sales
PLS Check Cashing
04.2024 - 08.2024
High School Diploma -
Bryan Adams