Alexus Coates
Guthrie,OK
Summary
An experienced professional with excellent communication and leadership skills who can thrive in high-pressure situations. I am skilled at managing people, personal care, senior care, and assigning tasks. They have also led successful projects and initiatives. Enthusiastic and detail-oriented individual with a passion for customer service and a proven track record in retail sales. Adept at building rapport with customers, solving problems, and delivering exceptional experiences. Skilled in multitasking, inventory management, and cash handling. Seeking an opportunity to grow in a fast-paced customer-focused environment. Dedicated and hardworking individual with a passion for healthcare and patient care. Skilled in patient assessment, medication administration, and maintaining accurate medical records. Experienced in providing compassionate care and working collaboratively with healthcare teams. Seeking an opportunity to contribute my skills and commitment to improving patient outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Missouri Veterans Home
Mexico, MO
- Current
- Assisting with ADLs
- Assisting with care plans
- Charting
- Engaging with veterans
Customer Service/Sales Associate
Brookstone
Mexico, MO
09.2014 - 12.2024
- Assisted customers in product selection, providing tailored recommendations to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Maintained store presentation by organizing merchandise displays and ensuring cleanliness throughout the retail space.
- Collaborated with team members to achieve daily sales targets and improve overall store performance.
- Trained new associates on product knowledge and customer service protocols to foster a positive team environment.
- Conducted inventory checks and managed stock replenishment to optimize product availability for customers.
- Resolved customer inquiries and complaints promptly, enhancing customer satisfaction and loyalty.
- Implemented visual merchandising strategies that aligned with brand standards, increasing foot traffic and engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
URA Conduent
Jefferson City, MO
04.2023 - 04.2024
- Assisted customers with inquiries, providing accurate information and solutions.
- Processed customer orders efficiently, ensuring timely delivery and satisfaction.
- Resolved customer complaints through active listening and effective problem-solving techniques.
- Maintained detailed records of customer interactions in CRM software for follow-up actions.
- Collaborated with team members to enhance service quality and streamline operations.
- Adapted quickly to changes in product offerings and company policies to meet customer needs.
- Trained new hires on customer service protocols and best practices for improved onboarding experience.
- Implemented feedback mechanisms to gather insights for service improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
CMA
StoneBridge Senior Living
Jefferson City, MO
06.2020 - 04.2023
- Monitored vital signs and reported changes to medical staff, ensuring prompt attention to patient needs.
- Managed appointment scheduling and patient follow-ups to optimize clinic workflow efficiency.
- Maintained cleanliness and organization of clinical areas, contributing to a safe environment for patients.
- Collaborated with interdisciplinary teams to coordinate comprehensive patient care strategies effectively.
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Collaborated with other healthcare professionals such as nurses and pharmacists to coordinate optimal care plans for patients.
- Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
- Managed prescription refills requests promptly resulting in better medication adherence among patients.
- Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
- Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
- Reduced wait times for patients by effectively coordinating physician schedules and exam room availability.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Director of Nursing
Castleparke Retirement Campus
Jefferson City, MO
03.2018 - 06.2018
- Complete EML’s assists staff with everyday residential care
CMA/L1MA/Direct Support Professional
Audrain Developmental Disabled Services
Mexico, MO
04.2013 - 01.2014
- Responsibilities
- I Assisted Residents With Showers , Prepared Meals , Administered Medictions.
- Accomplishments
- My Comsumers Really Enjoyed Me Being There . The Key Was Having Patience And Compassion . Working With Developmentally Disabled People Was A Wonderful Experience.
- Skills Used
- Patience , Compassion , Kindness Were All Necessary Skills To Work At ADDS .
Education
High school or equivalent -
Mexico Senior High School
Mexico, MO05.2012
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
- Compassionate communication
- Patient transfers
- Emotional support
- Complex Problem-solving
- Emergency response
- Clinical documentation
- Medication administration
- Wound care
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Reliable team player
- Bedside manner
- Compassionate
- Patient-focused care
Certification
- CNA
- May 2024 to May 2025
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
URA Conduent
04.2023 - 04.2024
CMA
StoneBridge Senior Living
06.2020 - 04.2023
Director of Nursing
Castleparke Retirement Campus
03.2018 - 06.2018
Customer Service/Sales Associate
Brookstone
09.2014 - 12.2024
CMA/L1MA/Direct Support Professional
Audrain Developmental Disabled Services
04.2013 - 01.2014
CNA - Certified Nursing Assistant
Missouri Veterans Home
- Current
High school or equivalent -
Mexico Senior High School