Alexus Hammond

Delivered exceptional customer service while helping customers find footwear and accessories that matched their individual style and needs. Greeted customers with enthusiasm, built rapport through meaningful interactions, and provided knowledgeable recommendations on products, sizing, and current trends to enhance customer satisfaction. By actively listening to customers and creating a personalized shopping experience, I helped contribute to sales goals while ensuring every customer felt valued and confident in their purchases. My ability to communicate effectively and maintain a positive attitude allowed me to thrive in a fast-paced retail environment.

Assisted customers with product selections, enhancing overall shopping experience.

Managed inventory levels, ensuring stock availability and organization on sales floor.

Trained new associates on product knowledge and customer service best practices.

At Kilwins Ice Cream and Fudge, I provided exceptional customer service by warmly greeting customers and ensuring each guest had a positive and welcoming experience. My commitment to maintaining a positive, can-do attitude helped create an enjoyable atmosphere for both customers and team members while contributing to the overall success of daily operations.

In addition to customer service responsibilities, I prepared handcrafted waffle cones and waffle bowls and made signature milkshakes, espresso beverages, and lattes with attention to quality and consistency.

Provided outstanding customer service while creating a welcoming and enjoyable shopping experience for every customer. I greeted customers with professionalism, assisted them in locating merchandise, answered questions about products and store policies, and ensured their needs were met in a timely and friendly manner. I developed strong communication and problem-solving skills by addressing customer concerns, processing transactions accurately, and maintaining a positive attitude in a fast-paced retail environment. My commitment to excellent service helped foster customer satisfaction and encouraged repeat business.

Provided exceptional customer service, enhancing overall shopping experience and client satisfaction.

Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.

Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.

• Enterprise State Community College 2025 - 2026
• SHORTER UNIVERSITY Scholar Athlete May 2024 - 2025
  Transforming Lives through Christ
• Columbus High College Prep Magnet School 2020 - 2024
  National Society of High School Scholars 2020 - Present
• Youth Advisory Council 2020 - Present
• Cookies Canine Animal Rescue and Sanctuary - Feeding and walking beautiful dogs
  2021 – Present
• Black History Program Mistress of Ceremony 2019 – 2020