Aleysha Ortiz
Kissimmee
Summary
highly motivated individual with over 5 years of customer service experience with great customer skills tools management skills to work with diverse population.
Overview
11
11
years of professional experience
Work History
Scheduler
Tampa Pain Management
Tampa
08.2022 - 09.2023
- Resolved scheduling conflicts to maintain operational efficiency.
- Scheduled and confirmed appointments.
- Addressed patient inquiries and concerns through incoming calls to enhance service quality.
- Entered data into computer systems for accurate tracking and reporting.
Scheduler
Tower radiology
Tampa
10.2021 - 06.2022
- Communicated with patients regarding appointment reminders and changes.
- Talked to different locations to see if there was sooner appointments in that location for the patient.
- Assisted employees in managing difficult patient interactions by resolving issues.
Front Desk Agent
Marriott
Tampa
05.2012 - 08.2021
- Managed guest check-ins and check-outs efficiently.
- Handled guest inquiries and resolved issues, ensuring guest satisfaction.
- Greeted and welcomed guests, creating a positive first impression.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Inputted guest information into computer system, maintaining data accuracy and security.
Education
High School Diploma -
Zenith High School
Kissimmee, FL08-2020
Skills
- Appointment scheduling
- Schedule optimization
- Patient coordinating
- Data entry
- Time management
- Customer relationship management
- Conflict resolution
Timeline
Scheduler
Tampa Pain Management
08.2022 - 09.2023
Scheduler
Tower radiology
10.2021 - 06.2022
Front Desk Agent
Marriott
05.2012 - 08.2021
High School Diploma -
Zenith High School