Alfredo Hernandez
Humble,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
13
13
years of professional experience
Work History
General Manager
Taco Bell Restaurant
Humble, Tx
12.2012 - 07.2025
- Oversaw daily operations and ensured compliance with health and safety standards.
- Managed staff scheduling and coordinated training for new team members.
- Developed promotional strategies to enhance customer engagement and sales.
- Conducted performance evaluations to improve team productivity and morale.
- Resolved customer complaints promptly to maintain service quality standards.
- Streamlined workflow processes to enhance overall restaurant efficiency and service speed.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Taco Bell B&G
Houston, TX
03.2018 - 11.2018
- Led team to improve customer service efficiency through strategic training programs.
- Managed inventory levels, ensuring stock availability and reducing waste.
- Developed scheduling strategies to optimize staff coverage during peak hours.
- Implemented operational procedures that enhanced food safety compliance and quality control.
Education
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Atascocita High School
Humble, TxSkills
- Budget management
- Customer service
- Staff training
- Inventory control
- Team building
- Conflict resolution
LANGUAGES
Spanish: Professional
Timeline
Assistant Manager
Taco Bell B&G
03.2018 - 11.2018
General Manager
Taco Bell Restaurant
12.2012 - 07.2025
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Atascocita High School