Alfredo Lopez
Perris,CA
Summary
Driven Audi Brand Specialist with a track record of boosting customer satisfaction through expert guidance on vehicle features. At Walters Audi, leveraged strong communication skills and automotive industry expertise to enhance client retention and sales. Proficient in CRM, showcasing exceptional problem-solving abilities and attention to detail to ensure guest satisfaction. Creative in applying expertise in building rapport and make the sales experience personalized to each guest.
Overview
4
4
years of professional experience
Work History
Audi Brand Specialist
Walters Audi
09.2023 - Current
- Boosted customer satisfaction by providing knowledgeable guidance on Audi vehicle features and benefits.
- Stayed up to date on all available new and pre-owned vehicles on lot.
- Consulted with customers to assess needs, determine budget, and describe vehicle options.
- Provided personalized vehicle walk-throughs upon delivery, ensuring clients understood all features before driving off the lot.
- Conducted follow-up calls, sold or not sold, ensuring customer satisfaction and addressing any unresolved issues.
- Maintained a keen eye and focus on CRM making multiple touch points on every lead assigned to me
Sales Consultant Representative
Spreen Honda
03.2023 - 09.2023
- Developed and implemented strategies to meet sales quotas.
- Provided personalized service to build relationships with guests.
- Performed regular follow-ups with guests to ensure satisfaction.
- Utilized CRM to track leads and document touch points.
- Developed eye for detail and suggested accessories to compliment purchase.
- Developed sales techniques to successfully sell and upsell services to new and existing clients.
- Developed listening skills to align guest with correct vehicle for their needs and budget
Hotel Office Coordinator
Yaamava Resort
05.2022 - 03.2023
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the Resort.
- Answered inbound calls, determined purpose of call, resolve the concern or forward call to appropriate personnel or department.
- Greeted guest and directed them to appropriate area.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Supported other teams with various administrative tasks when required.
Online Personal Shopper
Walmart
01.2021 - 04.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
No Degree - Aviation
Mt San Jacinto College
San Jacinto, CA06.2025
High School Diploma -
Perris High School
Perris, CA06.2021
Skills
- Strong Communication Skills
- Automotive Industry Expertise
- Competitor Awareness
- Negotiation Techniques
- Networking
- Relationship Selling
- Client Retention Strategies
- Pricing understanding
- CRM proficiency
- Problem-Solving
- Attention to Detail
- Time Management
Languages
Spanish
Timeline
Audi Brand Specialist
Walters Audi
09.2023 - Current
Sales Consultant Representative
Spreen Honda
03.2023 - 09.2023
Hotel Office Coordinator
Yaamava Resort
05.2022 - 03.2023
Online Personal Shopper
Walmart
01.2021 - 04.2022
No Degree - Aviation
Mt San Jacinto College
High School Diploma -
Perris High School