Alton Hardnett
Orlando
Summary
My goal is to obtain an advisor position that will allow me to advance professionally. I have a solid record of consistently achieving sales and customer retention goals through relationship building and product knowledge, driven by a high standard of customer service and team building.
Overview
24
24
years of professional experience
Work History
Service Advisor
Carl Black Chevrolet Chevrolet Buick GMC
Orlando
08.2023 - 02.2026
- Maintained high GM customer service reviews and retention.
- Provided customers with timely updates regarding their vehicle status.
- Created repair orders based on appointments, customers' needs, and or concerns.
- Created a positive first impression by greeting customers warmly.
- Maintained 3+ Hour Per repair order average.
Service Lane Mgr./Service Advisor
Gwinnett Place Nissan
Atlanta
02.2016 - 07.2023
- Wrote repair orders while maintaining, 2.2 hours per average.
- Assisted customers promptly upon arrival to enhance service experience.
- Advised customers on best products and repairs that best suit their vehicle needs.
- Followed up with customers regarding vehicle status to ensure satisfaction.
- Maintained 1000 average CSI.
- Assisted service director on training, weekly advisor numbers and monthly sales forecast.
Senior Sales Consultant
Kia/Nissan of Union City
09.2009 - 01.2016
- Achieved monthly sales target by selling 16 vehicles, contributing to overall dealership sales goals.
- Maintained 996 out of 1000 CSI.
- Guided customers on product selection, purchases, and leasing options to meet their needs.
- Provided timely assistance to customers, enhancing their buying experience.
Sales Associate/ Sales Trainer
Footaction Usa
05.2002 - 09.2009
- Assisted customers with product releases, enhancing their experience and knowledge.
- Maintained satisfactory customer service.
- Recognized as employee of the week for outstanding performance.
Education
Certified Management Diploma - 150+Credit Hours
Atlanta Metropolitan College
Atlanta, GA08.2006
Skills
- Service writing
- Repair order management
- Service recommendations
- Repairs scheduling
- Technical advising
- Cdk / Tekion Certified
- Sales forecasting
- Team training
- Time management
- Customer service
Timeline
Service Advisor
Carl Black Chevrolet Chevrolet Buick GMC
08.2023 - 02.2026
Service Lane Mgr./Service Advisor
Gwinnett Place Nissan
02.2016 - 07.2023
Senior Sales Consultant
Kia/Nissan of Union City
09.2009 - 01.2016
Sales Associate/ Sales Trainer
Footaction Usa
05.2002 - 09.2009
Certified Management Diploma - 150+Credit Hours
Atlanta Metropolitan College