Ali Malik
Los Angeles,CA
Summary
Professional with strong foundation in therapeutic practices and family dynamics. Skilled in active listening, conflict resolution, and evidence-based interventions. Known for effective collaboration with multidisciplinary teams, adaptability, and results-driven approach. Demonstrates empathy, patience, and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Frank Lanterman Regional Center
Los Angeles, CA
02.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Developed comprehensive service plans for clients, leading to improved satisfaction and retention.
- Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
Behavior Technician
Dynamic Dynamo
Northridge, CA
01.2023 - 02.2024
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
Behavior Technician
STAR of CA
Sherman Oaks, CA
02.2021 - 06.2022
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Day Program Manager
New Horizons Serving Individuals With Special Needs
Reseda, CA
03.2016 - 02.2019
- Promoted a positive work environment through open communication channels and regular team-building activities among staff members.
- Maintained accurate records of all client interactions and services provided for quality assurance purposes.
- Conducted regular performance appraisals, identifying areas for growth and providing constructive feedback for professional development.
- Enhanced team productivity by providing consistent coaching, feedback, and support to service coordinators.
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Ensured compliance with all federal, state, and agency regulations by conducting regular audits of client files and documentation practices.
- Oversaw daily operations of the Day Program department, ensuring all tasks were completed accurately and on time.
- Managed 3 Case Managers and 30 Direct Support Professionals
- Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
Education
Master of Science - Clinical Psychology
Pepperdine University
Malibu, CA06-2026
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ02-2024
Skills
- Client advocacy
- Notetaking and documentation
- Accurate recordkeeping
- Individualized service plans
- Meeting facilitation
- Family service plans
- Program follow-up and assessment
- Active listening
- Relationship building
- Attention to detail
- Excellent communication
Timeline
Service Coordinator
Frank Lanterman Regional Center
02.2024 - Current
Behavior Technician
Dynamic Dynamo
01.2023 - 02.2024
Behavior Technician
STAR of CA
02.2021 - 06.2022
Day Program Manager
New Horizons Serving Individuals With Special Needs
03.2016 - 02.2019
Master of Science - Clinical Psychology
Pepperdine University
Bachelor of Science - Business Management
University of Phoenix