ALICE FERGUSON CEPHAS

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Followed up on delinquent tenants and coordinated collection procedures.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.

Very Efficient operation of a redemption window accurately.

Conduct cash, coins ticket transactions and redemption

Provide exceptional customer service

Safeguard cash drawer

Issue markers and close out markers

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.