Alice Martinez
Riverside,CA
Summary
I am a Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. On top of going to work in the morning i would go to school at night for phlebotomy. I also just passed my NHA exam for phlebotomy. I am eager to continue my journey in phlebotomy and ready to learn more to help better my skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
Popeyes Chicken
Riverside , CA
10.2022 - Current
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
Phlebotomy
Phlebotomy Training Specialist
Riverside, CA09-2023
High School Diploma -
Norte Vista High School
Riverside, CA05-2021
Skills
- Production Reporting
- Equipment Troubleshooting
- Customer Service Management
- Production Scheduling
- Problem-Solving
- Team Leadership
- Cash Handling
Certification
servsafe certificate
Timeline
Shift Leader
Popeyes Chicken
10.2022 - Current
Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Norte Vista High School