Alice Williams
Phenix City,AL
Summary
Results-driven professional with a strong background in customer service and team leadership. Proven skills in productivity monitoring and employee training, committed to fostering positive customer experiences and driving team success.
Overview
31
31
years of professional experience
Work History
Shift Leader
SUBWAY®Restaurants
Phenix City, Alabama
04.2025 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised and led employees to maintain productivity and customer service levels.
Picker Packer
Amazon Fulfillment
Moreland, Georgia
03.2021 - 03.2025
- Picked and packed customer orders accurately and efficiently.
- Maintained inventory accuracy through regular stock checks.
- Followed safety protocols to ensure a secure work environment.
Customer Support Specialist
Big Lots
Phenix City, Alabama
05.2003 - 12.2024
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and service requests.
- Trained new staff on customer service protocols and company procedures.
Trimmer/Inspector in Quality Assurance and Quality Control
Fieldcrest Mills
Phenix City, Alabama
04.1995 - 08.2003
- Inspected fabrics for quality and consistency before processing.
- Assisted in training new employees on trimming techniques and safety standards.
- Reported any defective material or malfunctioning equipment immediately to supervisor and maintenance personnel.
Education
GED -
Central Hugh School
Phenix City, AL05-1983
Skills
- Customer service
- Employee training
- Team leadership
- Productivity monitoring
- Inventory management
- Customer relationship management
Timeline
Shift Leader
SUBWAY®Restaurants
04.2025 - Current
Picker Packer
Amazon Fulfillment
03.2021 - 03.2025
Customer Support Specialist
Big Lots
05.2003 - 12.2024
Trimmer/Inspector in Quality Assurance and Quality Control
Fieldcrest Mills
04.1995 - 08.2003
GED -
Central Hugh School