Alicia Alamillo
Gilroy,CA
Summary
Guest proven track record attendance
, excelling in customer service and payment processing. Recognized for enhancing guest satisfaction through personalized experiences and effective complaint resolution. Detail-oriented and skilled in reservation management, fostering loyalty and repeat business through strong guest relations.
Overview
1
1
Certification
Work History
Guest Service Representative
Asilo Mar
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Assisted in planning and executing events at hotel, leading to memorable experiences for attendees.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
Hostess
Manpower Temporary Services
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Delivered pick-up and curbside orders to guests.
Fishes and Loves
Food Pantry at LSA Family Health Service
- Developed long-lasting partnerships with suppliers, ensuring access to high-quality bait at competitive prices throughout each season.
- Led successful fishing expeditions by managing crew schedules, tasks, and responsibilities effectively.
- Assisted with vessel repairs as needed, prolonging the lifespan of company assets while keeping operations running smoothly.
- Provided training to new crew members on best practices in the use of fishing gear and equipment for desired outcomes.
Education
High School Diploma
Gilroy Adult Education
Gilroy, CA05.2025
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Payment processing
- Reservation processing
- Data inputting
- Key management system
- Property security
- Inventory monitoring
- Reservation management system
Accomplishments
Skills services and health certificate and community services volunteer.. Task labor and delivery and fluent languages bilingual.willing to relocate.Any shifts Safety compliance certification
Certification
First Aide safety compliance and skills experience food handling certification
Languages
Spanish
Professional Working
Timeline
Guest Service Representative
Asilo Mar
Hostess
Manpower Temporary Services
Fishes and Loves
Food Pantry at LSA Family Health Service
High School Diploma
Gilroy Adult Education
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