Alicia Black
Springfield,TN
Summary
Dynamic Merchandise Associate at Lowes Home Improvement with a proven track record in retail excellence. Skilled in cash management and store organization, I enhanced customer satisfaction through effective communication and strategic display setups. Recognized for optimizing inventory processes, I consistently contributed to a visually appealing shopping environment.
Overview
26
26
years of professional experience
Work History
Merchandise Associate
Lowes Home Improvment
Springfield, TN
05.2020 - Current
- Assisted customers in locating merchandise and provided product information.
- Maintained stock levels by organizing inventory and restocking shelves.
- Operated point-of-sale system efficiently to process transactions.
- Collaborated with team members to ensure store presentation met company standards.
- Monitored product displays for accuracy and compliance with promotional guidelines.
- Ensured cleanliness and safety of sales floor and backroom areas.
- Supported loss prevention efforts through vigilance and adherence to policies.
- Adapted quickly to changing priorities while managing multiple tasks effectively.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Managed medical records and ensured compliance with HIPAA regulations for patient confidentiality.
- Prepared examination rooms, maintaining cleanliness and organization for optimal patient experience.
- Educated patients on post-operative care and rehabilitation protocols to promote recovery.
- Supported physicians during examinations by documenting vital signs and patient histories accurately.
- Collaborated with healthcare team to streamline communication and improve patient care processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Medical Assistant
Tennessee Orthopedic Alliance
Nashville, TN
05.2000 - 05.2010
- Assisted customers in locating merchandise and provided product information.
- Maintained stock levels by organizing inventory and restocking shelves.
- Operated point-of-sale system efficiently to process transactions.
- Collaborated with team members to ensure store presentation met company standards.
- Monitored product displays for accuracy and compliance with promotional guidelines.
- Ensured cleanliness and safety of sales floor and backroom areas.
- Supported loss prevention efforts through vigilance and adherence to policies.
- Adapted quickly to changing priorities while managing multiple tasks effectively.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Managed medical records and ensured compliance with HIPAA regulations for patient confidentiality.
- Prepared examination rooms, maintaining cleanliness and organization for optimal patient experience.
- Educated patients on post-operative care and rehabilitation protocols to promote recovery.
- Supported physicians during examinations by documenting vital signs and patient histories accurately.
- Collaborated with healthcare team to streamline communication and improve patient care processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Education
High School Diploma -
Stratford Comprehensive High School
Nashville, TNSkills
- Retail experience
- Store organization
- Cash management
- Planogram execution
- Pricing and signage updates
- Display setup
- End cap designs
- Markdowns and promotions
- Planograms
- Promotional support
- Loyalty program promotion
- Equipment operation
- Hospitality and accommodation
- Sales
- Merchandise labeling
- Restocking processes
- Merchandise lookup
Accomplishments
12 Years Perfect Attendance Award
Timeline
Merchandise Associate
Lowes Home Improvment
05.2020 - Current
Medical Assistant
Tennessee Orthopedic Alliance
05.2000 - 05.2010
High School Diploma -
Stratford Comprehensive High School