Alicia Caceres
Xpedited Urgent Care
Memphis,TN
3
years of professional experience
Passionate about helping others while continuously working on self-improvement, I strive to make a positive impact through compassion reliability and strong work ethic by supporting those around me i also grow personally and professionally
Work History
Receptionist
1 Year 2 Months- Greeted patients and visitors, collected initial information and directed them to appropriate care areas.
- Responded to patient questions and delivered clear pre-visit instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Recorded patient vital signs and updated electronic health records.
Receptionist
1 Year 1 Month- Collected copays, processed insurance information, and explained registration requirements clearly.
- Monitored waiting area, directed patients to appropriate departments, and supported smooth front-desk operations.
- Confirmed appointments, followed up on cancellations, and reduced missed visits through timely communication.
- Assisted clinical staff with paperwork, referrals, and release forms to streamline daily workflows.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Teacher's Assistant
1 Year 6 Months- Supported lead teachers with daily lesson preparation and age-appropriate classroom activities.
- Maintained clean, sanitary classroom spaces, toys, and learning equipment.
- Reinforced literacy and math concepts through small-group and one-on-one academic assistance.
- Communicated respectfully with students, families, and staff to strengthen classroom understanding and engagement.
- Led small group instruction in both English and target language, reinforcing core concepts for a diverse group of learners.
Retail Sales Associate
3 Months- Maintained organized sales floor, restocking displays and ensuring polished product presentation.
- Supported inventory counts, receiving shipments, and verifying stock levels against store records.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
High School Diploma
Skills
Patient scheduling
Customer service
Organizational management
Computer skills
Multitasking
Active listening
Verbal communication
Critical thinking
bilingual
Positive demeanor
Timeline
Receptionist
Xpedited Urgent Care
08.2025 - CurrentRead More
Receptionist
OnPoint Care
07.2024 - 08.2025Read More
Teacher's Assistant
Little Havard Childcare
09.2023 - 03.2025Read More
Retail Sales Associate
Chickasaw Country Club
06.2023 - 09.2023Read More
The Excel Center
High School Diploma
Read More