Alicia Cokley
Parachute,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Registrar
Grand River Hospital
Rifle, CO
02.2024 - Current
- Greeted patients in person and over the phone, facilitating smooth registration process
- Verify insurance coverage and obtain necessary authorizations or referrals
- Applied knowledge of insurance procedures to streamline patient registration and billing processes.
- Processed co-pays and other payments
- Maintained and updated patient records in electronic health systems, ensuring accuracy and compliance
- Ensure confidentiality and compliance with HIPAA regulations
- Coordinated communication among patients, therapists, and departments to enhance service delivery
- Schedule and confirm physical therapy appointments
- Proficiency with scheduling software and electronic medical records (EMR)
- Support billing staff with coding or documentation as needed
- Managed multiple responsibilities efficiently in a fast-paced medical office setting.
Grow Administrator/Pre-roll Specialist/Support Staff
Green Medicine LLC
Rifle, CO
09.2021 - 02.2024
- Compliance Management: Led and managed all aspects of METRC compliance, overseeing the tracking and reporting of cannabis-related activities to ensure alignment with state and local regulations.
- Inventory Management: Implemented and optimized METRC tracking systems to enhance accuracy and efficiency in inventory management. Conducted regular audits and internal reviews, identifying discrepancies to maintain high data integrity.
- State Required Testing: Managed the testing process, collaborating with testing laboratories to ensure comprehensive quality control and compliance with industry standards. Developed and maintained meticulous records related to testing procedures, ensuring full traceability and adherence to regulatory requirements.
- Manifest and Delivery Management: Streamlined collaboration between manifest creation and delivery operations to optimize the cannabis supply chain and ensure punctual and compliant deliveries. Managed manifest documentation and ensured compliance with state and local regulations governing cannabis product transportation.
- Manifest and Delivery Management: Streamlined collaboration between manifest creation and delivery operations, optimizing the cannabis supply chain for punctual and compliant deliveries. Managed manifest documentation and ensured compliance with state and local regulations.
- Phone and Email Communication: Managed incoming calls and emails, ensuring timely responses and directing inquiries to appropriate departments.
- Calendar Management: Coordinated and maintained schedules and scheduling appointments and meetings.
- Data Entry and Record Keeping: Maintained meticulous records and databases, ensuring accuracy and easy retrieval of information.
Assistant Manager
The Kind Castle
Parachute, CO
01.2018 - 09.2020
- Team Leadership: Supervised and provided leadership to dispensary staff (25 Staff Members), fostering a positive work environment and ensuring adherence to company policies. Assisted in the recruitment, training, and development of new team members.
- Customer Service Excellence: Oversaw customer service operations, ensuring a high level of service and satisfaction. Addressed customer inquiries, concerns, and feedback, contributing to positive customer experiences.
- Customer Service Excellence: Oversaw customer service operations to ensure high service levels and satisfaction. Resolved customer inquiries and concerns, enhancing overall customer experience.
- Operational Efficiency: Assisted in optimizing dispensary operations for efficiency, including workflow processes and staff scheduling. Implemented and maintained standard operating procedures (SOPs) for daily operations.
- Sales and Revenue Growth: Implemented sales strategies to achieve revenue targets, monitored sales performance, and recommended improvements. Maintained accurate records of dispensary activities including cash reconciliations, sales reports, and inventory transactions in accordance with Colorado law.
- Operational Efficiency: Optimized dispensary operations by streamlining workflow processes and staff scheduling. Developed and maintained standard operating procedures (SOPs) for daily operations.
- Collaboration with Management: Worked closely with the dispensary manager and owners to achieve overall business objectives. Provided input on improvements and participated in decision-making processes.
Nanny
Baker Family
Glenwood Springs, CO
08.2015 - 05.2016
- Childcare: Supervise and care for children, ensuring safety and well-being. Foster physical, emotional, and social development.
- Daily Activity Planning/Assistance: Planned age-appropriate activities, games and outings, and organized playdates and social activities to enhance children's social skills.
- Meal Preparation: Prepared and served nutritious meals and snacks while accommodating dietary restrictions and preferences.
- Hygiene and Health: Assisted with bathing, dressing, and personal hygiene, ensured medication administration as needed, and tracked health-related appointments for optimal child well-being.
- Household Management: Performing light housekeeping duties for family and attending to children's laundry needs.
- Communication: Maintaining open communication with parents and providing updates on developmental milestones.
- Discipline and Guidance: Established and enforced rules and routines, applying positive discipline techniques to foster a nurturing and structured environment.
- Emergency Preparedness: Being familiar with emergency procedures and ensuring up-to-date emergency contact information.
- Assumed various household tasks to support family needs.: Preparing meals for the whole family and traveling with the family as needed.
Server/Bartender
Smoke Modern Barbecue
Glenwood Springs, CO
09.2014 - 01.2016
- Bartender: Mixing Drinks: Preparing and serving a variety of alcoholic and non-alcoholic beverages.
- Facilitated customer interaction by engaging with patrons, providing recommendations, and enhancing overall experience.
- Delivered customer service by addressing inquiries, ensuring satisfaction, and resolving issues promptly.
- Recommended additional items to enhance customer dining experience.: Recommending additional items such as appetizers, desserts, or special drinks.
- Cleaning and Sanitizing: Keeping the bar area clean, including glassware, utensils, and work surfaces.
- Demonstrated familiarity with menu items, including ingredients and preparation methods.: Being familiar with the menu items, ingredients, and any specials.
- Bartender: Prepared and served a variety of cocktails and beverages to customers.: Preparing and serving a variety of alcoholic and non-alcoholic beverages.
- Engaged with patrons to create a welcoming atmosphere and address needs.: Engaging with patrons, providing recommendations, and ensuring a positive experience.
- Verified customer identification to ensure compliance with legal drinking age.: Verifying the age of customers to ensure they are legally allowed to consume alcohol.
- Monitored and replenished bar supplies to ensure availability of drinks.: Monitoring and restocking bar supplies, including liquor, mixers, and garnishes.
- Performed cleaning and sanitizing tasks to uphold health and safety standards.: Keeping the bar area clean, including glassware, utensils, and work surfaces.
- Cleaning and Setting Tables: Clearing used dishes, cleaning tables, and preparing them for the next customers.
- Knowledge of Menu: Being familiar with the menu items, ingredients, and any specials.
Server
Rosi's Little Bavarian
Glenwood Springs, CO
07.2013 - 11.2014
- Taking Orders: Record guest orders accurately, including any special requests or dietary restrictions.
- Serving Food and Beverages: Delivered orders to tables in a timely manner, ensuring breakfast items were presented attractively and at optimal temperature for guest enjoyment.
- Customer Service: Attended to guests' needs throughout dining experience, addressing concerns and special requests promptly and courteously to enhance satisfaction.
- Menu Knowledge: Have a thorough understanding of the breakfast menu, including ingredients and preparation methods.
- Upselling: Promoted additional items, including side dishes, beverages, and breakfast specials, contributing to increased guest satisfaction and sales.
- Ensured accurate cash transactions for customer satisfaction.: Process guest payments accurately.
- Maintained clean breakfast area by clearing tables and sanitizing surfaces.: Maintain a clean and organized breakfast area. Clear tables, clean surfaces, and reset tables for the next guests.
- Coordinated with kitchen staff to ensure timely order fulfillment.: Coordinate with kitchen staff to ensure efficient order preparation and delivery.
- Closing Duties: Assist in closing procedures, such as cleaning, restocking, and preparing for the next shift.
- Adherence to Policies: Follow all restaurant policies and procedures, including health and safety regulations.
Education
High School Diploma -
Coal Ridge High School
New Castle, COSkills
- Patient registration
- Insurance verification
- Electronic medical records
- Appointment scheduling
- Medical terminology
- Records management
- Data entry
- Organizational skills
- Patient support
Certification
CPR Certification, 02/01/26, 02/01/28
Timeline
Registrar
Grand River Hospital
02.2024 - Current
Grow Administrator/Pre-roll Specialist/Support Staff
Green Medicine LLC
09.2021 - 02.2024
Assistant Manager
The Kind Castle
01.2018 - 09.2020
Nanny
Baker Family
08.2015 - 05.2016
Server/Bartender
Smoke Modern Barbecue
09.2014 - 01.2016
Server
Rosi's Little Bavarian
07.2013 - 11.2014
High School Diploma -
Coal Ridge High School