Alicia Cornejo
Phoenix,AZ
Summary
Motivated individual with experience in customer service and leadership. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing excellent customer service.
Overview
5
5
years of professional experience
Work History
Account Manager
Paylocity
12.2022 - Current
- Managed 2.3 million dollars in accounts to retain existing relationships and grow share of business.
- Promptly evaluated clients needs and inquiries by maintaining a SLA of over 90% my entire tenure as an account manager.
- Participated in missed processing procedure to further expand understanding and skills.
- Educated clients on new and existing products or services to increase customer engagement with brand.
- Coordinated with clients and internal teams to facilitate prompt delivery of client projects and tickets.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Team Lead
Topgolf
07.2018 - 12.2022
- Trained new and existing team members by relaying information on company procedures and values.
- Worked different stations to provide optimal coverage and meet company goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals to build skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
Master of Science - Forensic Psychology
Arizona State University
Tempe, AZ12.2022
Bachelor of Science - Political Science
Arizona State University
Tempe, AZ05.2020
Skills
- Issue Resolution
- Account Management
- Strong Lead Development Skills
- Time Management
- Client Relations
- Staff Development
- Goals and Performance
- Customer Support
Timeline
Account Manager
Paylocity
12.2022 - Current
Team Lead
Topgolf
07.2018 - 12.2022
Master of Science - Forensic Psychology
Arizona State University
Bachelor of Science - Political Science
Arizona State University