Alicia Dumas
Nampa,ID
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Property Manager
PK MANAGEMENT, LLC
Meridian, US
04.2023 - 11.2023
- Make sure annual recertifications are completed in a timely manner.
- Accept and run rental applications
- Manage groundskeeper and maintenance crew
- Work with residents with all apartment issues
- Work with vendors for all outside jobs necessary
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Assistant Property Manager
Tomlinson and Associates
Nampa, US
11.2021 - 03.2023
- Managed curb appeal
- Communicate with residents and make sure property rules are enforced.
- Run applications and keep up on all paperwork.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
Floating leasing agent
Tablerock Residential
Boise, US
07.2021 - 10.2021
- Fill in at properties for absent community managers and leasing agents.
- Follow up with new and existing
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Kept meticulous records of correspondence between management and tenants.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
Leasing Manager
Elevate Multifamily
Boise, US
03.2021 - 07.2021
- Answer phones and welcome any visitors/prospects to the property.
- Manage all property correspondence
- Give information regarding availability
- Run credit applications through One-Site
- Draw up leases and send them upon credit approval
- Fill in where needed
- Entered new resident data quickly and efficiently
- Collected, completed, and processed lease applications.
- Established key relationships with potential prospects
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Coordinated tenant move-in and move-out processes, ensuring smooth transitions and maintaining high levels of tenant satisfaction.
- Coordinated with property management teams to ensure compliance with all local, state, and federal regulations, maintaining high compliance rate.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
Motel Manager
Amber Inn Motel
Bliss, US
03.2019 - 03.2021
- Answer all correspondence
- Manage housekeeping crew
- Oversaw all cash and credit handling
- Data entry
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Managed daily operations for better customer service and increased revenue.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
- Increased repeat business through excellent customer service and targeted marketing efforts.
- Developed strong relationships with local businesses to increase referrals and drive business growth.
- Continuously researched market trends and competitors'' offerings to stay ahead in the industry and maintain a competitive edge.
- Ensured compliance with all federal, state, and local regulations pertaining to hospitality industry requirements as well as health and safety guidelines.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Evaluated and promptly resolved lodging facility operational issues.
Account Manager
Citibank Citi
Meridian, US
04.2013 - 04.2015
- Answer supervisor request/help calls.
- Manage credit accounts.
- Assist customer service representatives when requested
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Improved overall team productivity by implementing best practices in organization and time management.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Education
High School Diploma -
Magic Valley High School
Twin Falls, ID2006
Skills
- Property management
- Customer service-focused
- Rent collection
- Exceptional oral and written communication skills
- Staff management
- Preparing property agreements
- Grounds maintenance
- Database management
- Fair housing compliance
- Skilled multi-tasker
- Landscaping and grounds maintenance
- Customer relations
- Data entry
- Microsoft office
- Administrative leadership
Timeline
Property Manager
PK MANAGEMENT, LLC
04.2023 - 11.2023
Assistant Property Manager
Tomlinson and Associates
11.2021 - 03.2023
Floating leasing agent
Tablerock Residential
07.2021 - 10.2021
Leasing Manager
Elevate Multifamily
03.2021 - 07.2021
Motel Manager
Amber Inn Motel
03.2019 - 03.2021
Account Manager
Citibank Citi
04.2013 - 04.2015
High School Diploma -
Magic Valley High School