Alicia Estrella
Sunnyvale,CA
Summary
Dynamic professional with a proven track record at T-Mobile, adept in relationship building and positive customer engagement. Excelled in enhancing teamwork and streamlining clinic operations at Massage Envy. Skilled in offline storage techniques and adaptable to diverse customer needs. Demonstrated exceptional multitasking and dependability, significantly contributing to workplace efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-Mobile
10.2020 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Massage Therapist Intern
Massage Envy
03.2023 - 12.2023
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Improved overall clinic efficiency by streamlining processes for appointment booking, intake forms completion, and payment processing.
- Supported clinic operations by assisting with scheduling appointments, managing supplies inventory, and maintaining a sanitary workplace according to industry standards.
- Participated in community outreach events, providing free massage services to promote the benefits of therapeutic touch.
Receptionist
Bovet Professional Center
12.2019 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Certificate - Massage Therapy
San Francisco School of Massage Therapy
San Francisco, CA12.2019
Skills
- Relationship building
- Positive customer engagement
- Adaptable and flexible
- Store opening and closing
- Honest and dependable
- Engaging with diverse customers
- Offline storage techniques
Languages
Spanish
Limited Working
Timeline
Massage Therapist Intern
Massage Envy
03.2023 - 12.2023
Mobile Expert
T-Mobile
10.2020 - Current
Receptionist
Bovet Professional Center
12.2019 - 12.2022
Certificate - Massage Therapy
San Francisco School of Massage Therapy