Alicia Gines
Fort Collins,CO
Summary
Outgoing and personable with customers and coworkers alike. I prioritize creating a welcoming atmosphere and fostering customer satisfaction. During my time at Dunkin' I have become knowledgeable in not only coffee-making and food preparation, but also in customer service. When neither my manager or shift lead were present, I was tasked with handling customer complaints, catering orders, training, etc. Capable of enhancing customer experience and driving sales through quality service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin' Donuts
08.2022 - 12.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
No Degree - Associate of Arts
Kishwaukee College
Malta, IL12-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking
- Time management
- Cash handling
- Cleaning
- Customer engagement
- Flexible schedule
- Store opening and closing
- Valid Driver's license
- POS systems
Certification
- Food Handler Certification - State or Local Health Departments.
Timeline
Crew Member
Dunkin' Donuts
08.2022 - 12.2024
No Degree - Associate of Arts
Kishwaukee College