ALICIA GOPAULSINGH
Cambria Heights,NY
Summary
Detail-oriented professional with over 10 years of experience in a specialty medical practice, along with customer service experience in retail. Skilled in communication, organization, confidentiality, Microsoft Office, and supporting efficient day-to-day operations.
Overview
14
14
years of professional experience
Work History
Outreach Specialist
HRA/ Temp
New York, New York
03.2026 - Current
- Evaluated client referrals, ensuring program eligibility met agency intake guidelines to facilitate appropriate service access.
- Maintained confidentiality of records while supporting outreach tasks and enhancing client communication.
- Recorded contact notes and case updates in HRA tracking systems.
- Coordinated with vendors to ensure timely delivery of promotional materials, aiding outreach efforts.
Medical Assistant
NYU Hematology/Oncology
10.2012 - 02.2026
- Assisted physicians with cystoscopies, vasectomies, prostate biopsies, catheter insertions, and urodynamic testing.
- Administered medications, injections, and in-office treatments according to provider orders.
- Educated patients on catheter care, post-procedure instructions, and medication use.
- Established welcoming, supportive environment that reduced patient anxiety during procedures.
- Answered patient questions about procedures, medications, and follow-up care.
- Trained and onboarded medical assistants on clinic workflows, EMR documentation, and specialty procedures to enhance team efficiency.
- Cross-trained staff in front-office and back-office responsibilities, ensuring seamless workflow support.
- Collaborated with management to provide support during performance review processes.
- Prepared and maintained sterile fields and procedure rooms.
Education
Medical Assistant & Phlebotomist Certification -
Allen School of Health Science
Jamaica, NY06-2012
Skills
- Customer service
- Verbal communication
- Strategic outreach planning
- Time management
- Outreach strategies
- Active listening techniques
- Adaptability
- Confidentiality
- Microsoft Office Suite
Timeline
Outreach Specialist
HRA/ Temp
03.2026 - Current
Medical Assistant
NYU Hematology/Oncology
10.2012 - 02.2026
Medical Assistant & Phlebotomist Certification -
Allen School of Health Science