Latoya Lamar
Fairburn,Ga
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
11
11
years of professional experience
Work History
Scheduler
Atlanta Perinatal associates
Riverdale, USA
10.2023 - 05.2024
- Centralized scheduling department
- Maintained patient schedules for eight providers
- Answered all incoming calls to centralized scheduling
- Made outgoing calls to patients in regards to their appointments
- Answered patient questions and concerns to centralized scheduling
- Insurance verification
- Obtain pre authorization for procedures prior to appointment
- Correspond with admitting physicians
- Ability to read patient diagnoses and communicate appropriate appointments with physicians
- Adhere to HIPPA
- Adhere to all policies and procedures for Centralized Scheduling department
Receptionist
Infectious Disease Associates
Riverdale, USA
03.2019 - 01.2023
- Greet patients
- Answer multi- phone lines
- Communicate with Dr when a new hospital consult is received
- Schedule hospital follow up
- Insurance verification prior to patient appointment
- Obtained authorization for insurance carriers that require a referral
- Process all incoming referrals to the office
- Confirm patient appointments 24 hrs in advance
- Maintain schedule for 4 providers
- Scan all correspondence in patients charts
Medical Receptionist
Med providers
Riverdale, USA
05.2013 - 12.2018
- Greet patients
- Responsible and accountable for the record keeping procedures
- Maintained storage of all medical records
- Collect copay and deductible
- Insurance verification
- Open and closed front office
- Answered all incoming calls
- Transferred call to appropriate department and or providers
- Confirmed appointment 24hrs in advance
- Adhere to HIPPA
Education
Diploma - Basic studies
Canyon Springs H.S
Moreno Valley, ca05.2003
Skills
- Data entry
- Word processing
- Health insurance plans
- Multi line phone system operation
- Medical terminology
- Detailed
- Organized
- Appointment scheduling
- Insurance verification
- Patient communication
- HIPAA compliance
- Centralized scheduling
- Customer service
- Problem solving
- Follow-up scheduling
- Telephone etiquette
References
Available upon request.
Awards
- Employee of the month
- 2015
- 2016
- 2021
- Med Providers and Atlanta Perinatal Associates
Timeline
Scheduler
Atlanta Perinatal associates
10.2023 - 05.2024
Receptionist
Infectious Disease Associates
03.2019 - 01.2023
Medical Receptionist
Med providers
05.2013 - 12.2018
Diploma - Basic studies
Canyon Springs H.S