Alicia Reyes
Alexander City,AL
Summary
Proven leader with a track record of enhancing customer satisfaction and loyalty at Shoe Dept through expert cash handling and resolution of complaints. Skilled in training and mentoring staff to excel in customer service management and store operations. Demonstrates a commitment to maintaining high workplace safety and store maintenance standards.
Overview
1
1
year of professional experience
Work History
Keyholder
Shoe Dept
Alexander City, AL
03.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
Diploma - Sports Medicine
Benjamin Russell High School
Alexander City, AL05.2020
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Workplace Safety
- Customer Service Management
- Bank Deposits
- Staff Training and Development
Timeline
Keyholder
Shoe Dept
03.2023 - Current
Diploma - Sports Medicine
Benjamin Russell High School