Alicia Watkins
Belhaven,NC
Summary
Detail-oriented professional with strong skills in staff supervision, operational compliance, and customer service. Proven ability to enhance team performance and drive customer satisfaction.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Department Supervisor
Lowes Home Improvement Warehouse
08.2025 - 09.2026
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored team members on product knowledge and sales techniques.
- Managed inventory levels using retail management systems to minimize stock discrepancies.
- Implemented loss prevention strategies to enhance overall store security and reduce shrinkage.
- Conducted regular performance evaluations to foster employee development and accountability.
- Oversaw compliance with safety protocols, ensuring a safe shopping environment for customers and staff.
- Maintained stock of items, cleanliness, organization, and excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 7 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
Floor Manager
Tavern at Jack's Neck
06.2023 - 05.2025
- Supervised daily restaurant operations to ensure high service standards and customer satisfaction.
- Trained and mentored staff on effective service techniques and menu knowledge.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Monitored health and safety compliance to uphold restaurant regulations and standards.
- Collaborated with kitchen staff to streamline communication between front-of-house and back-of-house teams.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
Highly Skilled Caregiver
Home Instead Senior Care Home
05.2013 - 06.2019
- Developed individualized care plans in collaboration with families and medical staff.
- Monitored client health conditions, documenting changes for healthcare professionals.
- Assisted clients with daily living activities, promoting independence and dignity.
- Provided compassionate personal care to clients, enhancing comfort and quality of life.
- Coordinated transportation for clients to appointments, ensuring timely access to healthcare services.
- Evaluated care outcomes regularly, recommending improvements for enhanced client well-being.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Server
Red Lobster
03.2000 - 05.2004
- Delivered exceptional customer service, enhancing guest satisfaction through attentive dining experiences.
- Managed multiple tables simultaneously, ensuring consistent attention and timely order fulfillment.
- Collaborated with kitchen staff to coordinate meal preparation and expedite service during peak hours.
- Assisted in training new servers, fostering teamwork and improving overall efficiency in service delivery.
Bartender
Tailspin Bar and Grill
03.2000 - 02.2001
- Provided exceptional service in a a fast-paced bar environment, ensuring guest satisfaction.
- Provided exceptional service in fast-paced bar environment, ensuring guest satisfaction.
- Trained and mentored junior bartenders on drink preparation and customer engagement.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Adhered to State regulations related to gambling. Duties included maintaining and accounting a large bank for cash payouts in accordance with applicable laws.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures to prevent excessive guest intoxication.
Server/Bartender
Applebee's Neighborhood Grill & Bar
03.1998 - 05.2000
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Trained new staff on menu offerings and bartending techniques for efficiency.
- Managed bar inventory, maintaining stock levels and minimizing waste.
- Collaborated with kitchen staff to ensure timely food and beverage delivery.
- Developed signature cocktails, enhancing menu offerings and customer experience.
- Oversaw daily operations during shifts, ensuring adherence to safety standards.
Assistant Front End Manager
Albertsons
05.1992 - 02.1995
- Assisted daily store operations, ensuring exceptional customer service standards.
- Trained new employees on operational procedures and customer engagement strategies.
- Implemented process improvements to enhance efficiency at checkout stations.
- Assisted in daily store operations, ensuring exceptional customer service standards.
- Led initiatives to streamline customer transactions, reducing wait times significantly.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner and preserving positive relationships between customers and the store brand.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Contributed to achieving sales goals by actively promoting special offers, loyalty programs, and other incentives designed to drive revenue growth.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customer.
- Monitored cash drawers in 13 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated with other department heads to ensure store wide coverage during breaks.
Education
High School Diploma -
Middleburg
Middleburg, FL06-1994
Skills
- Staff supervision
- Team leadership
- Team supervision
- Inventory management
- POS systems operations
- Operational compliance
- Safety compliance
- Customer service
- Customer engagement
- Problem resolution
- Problem-solving
- Leadership
Certification
Med Tech License
CPR / AED
Alcohol Awareness Certification
Food Saftey Certifications
Nevada Gaming Board Compliance
Forklift Operator
Narrow Aisle Reach Lift Operator
Ballymore Lift
Powered Pallet Jack Operator
Timeline
Department Supervisor
Lowes Home Improvement Warehouse
08.2025 - 09.2026
Floor Manager
Tavern at Jack's Neck
06.2023 - 05.2025
Highly Skilled Caregiver
Home Instead Senior Care Home
05.2013 - 06.2019
Server
Red Lobster
03.2000 - 05.2004
Bartender
Tailspin Bar and Grill
03.2000 - 02.2001
Server/Bartender
Applebee's Neighborhood Grill & Bar
03.1998 - 05.2000
Assistant Front End Manager
Albertsons
05.1992 - 02.1995
High School Diploma -
Middleburg