Sales and Customer Manager
Alicia Wolff
Self employed
Media,PA
Work Preference
Work Type
Full Time
Location Preference
On-SiteHybrid
Location:
Media, PAAston, PA
Open to relocation:
No
Minimum Desired Compensation
$55000/yr
Important To Me
Work-life balanceCareer advancementCompany CultureHealthcare benefitsPaid time off
14
years of professional experience
Client-focused professional with experience in account management, project support, and content editing across education, healthcare, and software settings. Known for clear communication, relationship-building, and adaptability while supporting onboarding, customer issue resolution, and educational content updates.
Work History
Caregiver
3 Years 2 Months- Provided companionship to elderly clients through engaging conversations and recreational activities that enhanced well-being.
- Transported clients to grocery stores, medical appointments, and errands to ensure access to essential services.
- Facilitated children’s emotional and social growth by fostering empathy and promoting positive self-image.
- Handled laundry, cleaning, and home organization tasks to maintain safe, tidy living spaces.
Research Associate/Project Manager
2 Years 6 Months- Contributed to development and editing of virtual educational course content to enhance learning outcomes.
- Utilized software tools for design documentation and project management to streamline processes.
- Assisted UX/UI team with design and content updates for impact website.
- Assisted in interviewing and onboarding new associates to foster team integration.
Product Specialist/Customer Success Specialist
4 Years 6 Months- Managed 115+ client accounts, ensuring consistent service and effective account management.
- Built relationships with prospective clients and guided sales leads through onboarding.
- Resolved customer complaints with clear, professional communication.
- Communicated clearly with customers across all title and technical knowledge levels.
- Supported multiple software implementation projects simultaneously.
- Collaborated with development and technical support teams to relay customer feedback for product enhancements.
Telemedicine Assistant/Clinical Educator
2 Years 7 Months- Presented handheld fundus camera and telemedicine software to decision-makers at large healthcare organizations.
- Trained primary care medical staff on handheld fundus cameras and telemedicine software, enhancing their operational capabilities.
- Tested telemedicine software during the design phase, providing critical feedback to the development team to improve functionality.
- Maintained regular communication with current and prospective clients, fostering relationships and ensuring support.
- Adapted quickly to changing job responsibilities, demonstrating flexibility in role.
Assistant Director of Learning
1 Year 4 Months- Delivered reading and math tutoring for children in grades 1-12, fostering academic growth and confidence.
- Coordinated tutors and students to enhance learning outcomes through targeted support.
- Managed multiple after-school programs, overseeing enrollment, tutoring, and progress testing to ensure effective daily operations.
- Applied conflict resolution skills to resolve tense situations between students and staff.
Education
Bachelor of Science - English Language and Literature
Skills
Microsoft Office Suite
CRM Software
Solution-oriented mindset
Adaptability
Effective communication
Relationship building
Timeline
Caregiver
Self employed
09.2023 - CurrentRead More
Research Associate/Project Manager
Sustainable Progress And Equality Collective
03.2021 - 09.2023Read More
Product Specialist/Customer Success Specialist
Sonomed Escalon
05.2017 - 11.2021Read More
Telemedicine Assistant/Clinical Educator
Wills Eye Ophthalmology Clinic
10.2014 - 05.2017Read More
Assistant Director of Learning
Knowledge Points
12.2012 - 04.2014Read More
State University of New York At Oneonta
Bachelor of Science from English Language and Literature
Read More