Alicia Yim
Los Altos,CA
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Satisfies customers with exceptional service.
Overview
2
2
years of professional experience
Work History
Barista and Cashier
Fantasia Coffee & Tea
Cupertino, CA
07.2019 - 08.2021
- Operated cash register for cash, check and credit card transactions.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise.
- Answered questions about store policies and addressed customer concerns.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Arts - Business
Brandeis University
Waltham, MA05.2025
Skills
- Problem Solving
- Reliable and Responsible
- Creative Thinking
- Customer Service
- Honest and Ethical
- People skills
- Property cleaning and sanitation
- Honest and Ethical
- Excellent memory
- Adaptive and creative
Languages
Chinese (Mandarin)
Professional Working
Additional Information
Started and ran a small business selling candles. Made 1000 dollars in revenue and received great reviews. Gained strong communication, time management, and problem solving skills.
Timeline
Barista and Cashier
Fantasia Coffee & Tea
07.2019 - 08.2021
Bachelor of Arts - Business
Brandeis University
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