ALICJA ROMERO
Miami,FL
Summary
Experienced in office management and administration, skilled at maximizing productivity, efficiency, and service quality in diverse settings. Dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business expertise. Collaborates effectively with cross-functional teams, committed to ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Office Manager
Big Fish Cut + Pack
03.2022 - Current
- Researched and introduced new clerical software to improve efficiency
- Supervised a team of Regional Sales Managers, aligning efforts with company goals
- Analyzed orders and kept management informed of trends and opportunities
- Utilized advanced Microsoft Office skills for reports, presentations, and spreadsheets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
Center Appointment Specialist
Sunset Cardiology
06.2021 - 03.2022
- Managed incoming calls and redirected as necessary for efficient communication
- Performed administrative tasks such as faxing, copying, and scanning
- Assisted patients in communicating with doctors and scheduled appointments
- Maintained patient records and ensured compliance with HIPAA regulations
- Provided exceptional customer service at the front desk.
- Ensured timely check-ins for clients by maintaining a smooth front desk operation during busy periods.
- Supported management in tracking key performance indicators to identify areas for improvement within the department.
- Handled confidential client information with discretion, adhering to privacy regulations and company guidelines.
- Enhanced customer satisfaction by efficiently scheduling appointments and managing cancellations or rescheduling requests.
- Managed high-volume phone calls, emails, and online inquiries with professionalism and accuracy.
- Collaborated with team members to continuously improve processes and enhance the overall client experience.
Store Manager
Journeys
03.2019 - 06.2021
- Maintained store appearance and organized stockroom
- Efficiently multitasked in a fast-paced environment
- Fostered strong customer relationships and addressed needs promptly
- Designed visual merchandising displays and drove sales strategies
- Recruited, trained, and mentored staff, enhancing team performance
- Managed inventory levels, sales data analysis, and budget control.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Team Member
Chick Fil - A
01.2018 - 03.2019
- Operated the POS system and provided friendly customer service
- Addressed customer concerns and ensured order accuracy
- Collaborated with team members and maintained food safety standards
- Assisted in training new team members and managing inventory
- Managed drive-thru operations and supported special events.
Education
Highschool Diploma -
Miami Coral Park Senior High
06.2020
AA in Early Childhood Education -
Miami Dade College
04.2023
Bachelor's degree in business management -
Miami Dade College
04.2024
Master's degree in business management -
Nova Southeastern University
12.2025
Skills
- Team Leadership
- Customer Service Excellence
- Administrative Efficiency
- Vendor and Relationship Management
- Organizational and Multitasking Abilities
- MS Office
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Employee Supervision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Big Fish Cut + Pack
03.2022 - Current
Center Appointment Specialist
Sunset Cardiology
06.2021 - 03.2022
Store Manager
Journeys
03.2019 - 06.2021
Team Member
Chick Fil - A
01.2018 - 03.2019
Highschool Diploma -
Miami Coral Park Senior High
AA in Early Childhood Education -
Miami Dade College
Bachelor's degree in business management -
Miami Dade College
Master's degree in business management -
Nova Southeastern University