ALINA NASH
Medina,OH
Summary
Results-oriented Customer Service and Sales Professional successful at uncovering customer needs, finding solutions, improving customer retention rates and growing revenue. Personable and professional communicator focused on increasing profits, inventory management and transforming customer service standards. Currently pursuing a Bachelor's degree in Business Leadership from the University of Arizona Global Campus.
Overview
18
18
years of professional experience
Work History
Licensed Real Estate Agent
Coldwell Banker Schmidt Realtors
Medina, OH
01.2023 - Current
- Advise clients on market conditions and property value for informed decision-making.
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicate with clients to understand property needs and preferences.
- Educate clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Maintain connections with clients to encourage repeat business and referrals.
- Review market research data and change sales plans accordingly.
Photography, Art and Sales
Self-employed
Remote, OH
01.2006 - Current
- Photographed high-quality images for various print and digital projects.
- Creation of 3D photography environments and portraiture as well as enhancement of personal digital photography, utilizing various graphic programs and applying these environments into artistic visual end products.
- Downloaded images and provided artistic and technical image manipulation in Photoshop and Lightroom.
- Created digital image files for use in digital and traditional printing methods
- Edited, toned, captioned, and uploaded photographs for publication
- Maintain multiple profiles on various art websites - http://www.zazzle.com/thesilversixpence , and http://alina-nash.fineartamerica.com
Data Transcription /Captioning Agent
Multiple
Remote, Multiple States
08.2014 - 10.2022
- Generated error-free transcripts with skilled capturing and proofreading.
- Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
- Conducted transcription for educational videos, public service events and corporate meetings.
- Recounted previously recorded information to provide reference for proposed question or subject matter
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Passionate about learning and committed to continual improvement
- 95% accuracy and formatting ratings.
Customer Support Associate - Inside Garden and O.P.E
Lowes Companies Inc
The Woodlands, TX
09.2018 - 07.2019
- Provided primary customer support to internal and external customers.
- Maintain Inside Garden, Seasonal and Outdoor Power Equipment sections, ensuring area is well-maintained, and shelves are filled and up to company standards.
- Managed time efficiently in order to complete all tasks within deadlines
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalize on up sell opportunities.
- Responsible for assisting customers with all of their shopping needs including selection, demonstration, preparation and loading of merchandise.
- Developed and maintained courteous and effective working relationships
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
Customer Support Associate
At Home
The Woodlands, TX
02.2018 - 01.2019
- Provided primary customer support to internal and external customers.
- Ensured superior customer experience by addressing any concerns, demonstrating empathy, and resolving problems quickly
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Completed purchases and returns using Point of Sale system, and built long-term customer relationships, advising customers on promotions and locations of items in store
- Made sure products are stocked, replenished and showcased according to store merchandising layouts, as well as general maintenance of store
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
Art Gallery Assistant
Multiple Galleries
Singapore, Singapore
11.2016 - 04.2017
- Aid Artists/Owners with preparation work for various art shows and exhibits, including mass marketing and email correspondence.
- Maintained safety and accuracy of shipments of works of art and curated collections.
- Tracked gallery artwork and recorded sold and removed items to maintain accurate physical and financial inventory.
- Actively engaged with all stakeholders during events by tracking attendance, supervising volunteer staff and welcoming guests.
- Managed office and gallery supplies inventories and placed reorders to maintain predetermined stock levels.
- Assisted in planning, implementation, and oversight of 4 successful Art Fair and Gallery events.
Education
Bachelor of Arts - Business Leadership
The University of Arizona Global Campus (UAGC)
Chandler, AZ2023
Bachelor of Business - Management
University of Technology Sydney
2004
International Baccalaureate -
United World College of South East Asia
Singapore1999
Skills
- Culturally sensitive, with excellent interpersonal skills
- Superior verbal and written professional communication skills
- Sound judgement and complex problem solver
- Data Entry
- Fast learner and versatile; skilled multi-tasker
- MS Office proficiency, including MS Word and MS Excel
- Advanced graphic design and digital media knowledge
- Photoshop, Lightroom, and various Adobe suite knowledge
- 50WPM typing speed and speed reading ability
- Public relations, Team player, Internet marketing
- Cooperative and Collaborative
Timeline
Licensed Real Estate Agent
Coldwell Banker Schmidt Realtors
01.2023 - Current
Customer Support Associate - Inside Garden and O.P.E
Lowes Companies Inc
09.2018 - 07.2019
Customer Support Associate
At Home
02.2018 - 01.2019
Art Gallery Assistant
Multiple Galleries
11.2016 - 04.2017
Data Transcription /Captioning Agent
Multiple
08.2014 - 10.2022
Photography, Art and Sales
Self-employed
01.2006 - Current
Bachelor of Arts - Business Leadership
The University of Arizona Global Campus (UAGC)
Bachelor of Business - Management
University of Technology Sydney
International Baccalaureate -
United World College of South East Asia
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