Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alina Lechuga-Perez

El Paso,AR

Summary

Committed job seeker with a history of meeting company's needs with consistent and organized practices. Skilled in teamwork and collaboration, demonstrated by effectively coordinating with colleagues to improve the guest experience. Responsible and motivated student , ready to apply education in the workplace at any time. I would also describe myself as a dedicated employee with strengths in costumer service and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

ASM Global
05.2021 - 09.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Greeted guests upon arrival by providing warm welcome.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Established clear communication channels among team members for better coordination of tasks and responsibilities.

Sales Associate

Pacsun
09.2022 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

Pebble Hills High School
El Paso, TX

Associate of Applied Science - Fashion Merchandising

El Paso Community College
El Paso, TX
06.2026

Skills

  • Customer Service
  • Guest accommodations
  • Detail Oriented
  • Guest Relations
  • Flexible Schedule
  • Teamwork and Collaboration
  • Team building
  • Problem-Solving

Timeline

Sales Associate

Pacsun
09.2022 - 02.2024

Guest Service Representative

ASM Global
05.2021 - 09.2024

High School Diploma -

Pebble Hills High School

Associate of Applied Science - Fashion Merchandising

El Paso Community College
Alina Lechuga-Perez