Alisa Brewer
Newport,NY
Summary
Results-focused previous business owner dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
22
22
years of professional experience
Work History
Cosmetologist
Self Employed
Herkimer, NY
09.2001 - 09.2021
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Processed payments, entering sales in register for prompt customer service.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Salon Owner/Operator
Self Empoyed
Herkimer, NY
02.2018 - 07.2020
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Employed prompt decision-making and in-depth research to resolve issues.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
Education
Cosmetology
Austin Beauty School
Albany, NY09.2001
High School Diploma -
Herkimer High School
06.1997
Skills
- Problem Anticipation and Resolution
- Good oral and written communication skills
- Desktop and Laptop Computers/Microsoft Office
- Works well as part of a team and individually
- Time Management
- Manage multiple tasks in a timely manner
- Great customer service and support
Timeline
Salon Owner/Operator
Self Empoyed
02.2018 - 07.2020
Cosmetologist
Self Employed
09.2001 - 09.2021
Cosmetology
Austin Beauty School
High School Diploma -
Herkimer High School