Alisander Velazquez
Bedford,New Hampshire
Summary
Dependable Server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences
Overview
4
4
years of professional experience
Work History
Server
Dave & Buster's
05.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Front Desk Trainer/Host Trainer
Dave & Buster's
05.2022 - 09.2022
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
Host/Front Desk Agent
Dave & Buster's
05.2021 - 09.2021
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Event Manager/Team Lead/Front Desk Agent
Altitude Trampoline Park
06.2019 - 03.2021
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Executed positive demeanor to each and every visitor approaching front desk.
- Quickly answered calls and routed to proper guest or department using multiline phone system.
- Maintained clean and organized front desk areas to uphold polished company image.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
Bachelor of Science - Business Administration
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL05.2025
High School Diploma -
Bedford High School
Bedford, NH06.2021
Skills
- High-Volume Dining
- Quality Control
- Suggestive Selling
- Dining Customer Service
- Crisis Management
- Budget Development
- Staff Management
- POS Software
Timeline
Server
Dave & Buster's
05.2023 - 09.2023
Front Desk Trainer/Host Trainer
Dave & Buster's
05.2022 - 09.2022
Host/Front Desk Agent
Dave & Buster's
05.2021 - 09.2021
Event Manager/Team Lead/Front Desk Agent
Altitude Trampoline Park
06.2019 - 03.2021
Bachelor of Science - Business Administration
Embry-Riddle Aeronautical University - Daytona Beach
High School Diploma -
Bedford High School