Alisha Fowler
Springtown,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
17
17
years of professional experience
Work History
Store Manager
Plato's Closet
Arlington, US
10.2021 - Current
- Curated clothing collections, focusing on top-quality selections for teens and young adults.
Stayed updated on current fashion trends to inform buying decisions.
Ensured excellent customer service through proactive engagement.
Streamlined hiring processes and managed terminations to strengthen team dynamics.
Organized scheduling and monitored time attendance for improved productivity.
Implemented training programs aimed at associate development and retention. - Conducted inventory management and maintained stock levels.
- Developed visual merchandising strategies to enhance store appeal.
- Resolved customer inquiries and addressed complaints effectively.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Store Manager
Hustler Hollywood
Fort Worth, US
02.2021 - 10.2021
- Set up store operations and built original team via effective hiring practices.
Provided training focused on merchandising techniques and customer service excellence.
Oversaw scheduling, payroll, and time attendance management for streamlined processes.
Compiled daily reports to monitor key performance indicators.
Directed shipping and receiving activities for efficient inventory management.
Handled all aspects of hiring and terminations following established protocols.
Implemented community outreach programs to foster relationships within local area.
Risk Management Assistant
Ben E Keith
Fort Worth, US
11.2019 - 02.2021
- Conducted background checks on new hires to ensure compliance with policies.
Maintained up-to-date insurance documentation for drivers to mitigate risks.
Processed new hires efficiently, creating comprehensive files for each employee.
Updated Department of Transportation medical cards to adhere to regulatory requirements.
General Manager
Five Below
Weatherford, US
06.2015 - 08.2018
- Managed daily store operations, including opening and closing procedures.
Conducted daily deposits to ensure accurate financial management.
Handled hiring and termination processes for associates to maintain workforce efficiency.
Generated daily reports for corporate to provide performance insights.
Provided exceptional customer service to enhance shopping experiences.
Stocked merchandise to maintain optimal inventory levels.
Trained new associates to uphold company standards and improve team performance.
Checked in vendors to facilitate timely delivery of products.
Store Manager
Dollar General
Azle, US
08.2012 - 06.2015
- Implemented inventory control measures to reduce shrinkage and manage stock effectively.
- Oversaw daily paperwork and vendor check-ins to streamline operations.
- Scheduled team shifts and managed payroll, ensuring accurate time and attendance records.
- Led corrective actions for performance improvement within a team of over eight members.
- Conducted hiring and terminations to maintain optimal staffing levels.
- Achieved double-digit sales growth after mitigating prior declines in store performance.
- Enhanced customer connection scores by fostering strong service relationships.
Guest Service Team Lead
Target
Lake Worth, US
10.2011 - 10.2012
- Supervised front-end operations, ensuring efficient register opening and closing procedures.
- Coordinated staff schedules for optimal lunch and break distribution.
- Conducted hiring processes and managed terminations to maintain team performance.
- Implemented coaching and counseling strategies to enhance employee development.
- Prepared deposits to ensure accurate financial management.
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Established planograms to optimize product placement and visibility.
Store Manager
Dollar General
Fort Worth, US
07.2009 - 10.2011
- Hiring and terminating of employees
- Opening and closing of store
- Checking in vendors
- Inventory Control
- Shrink Awareness
- Payroll time and attendance and scheduling
- End of day reporting
- Deposits
- Cashier
- Shipping and receiving
- Stocking
- Customer Service
Customer Service Assistant Manager
Dollar General
Azle, US
07.2009 - 12.2010
- Opening and closing of store
- Checking in vendors
- Inventory Control
- Shrink Awareness
- Payroll time and attendance and scheduling
- End of day reporting
- Deposits
- Cashier
- Shipping and receiving
- Stocking
- Customer service
Education
High school diploma -
Ogle Beauty School
Fort Worth, TX02.2007
Skills
- Store management and leadership
- Sales and merchandising
- Effective communication
- Team supervision and management
- Continuous improvement strategies
- Customer service excellence
- Cash handling expertise
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Store Manager
Plato's Closet
10.2021 - Current
Store Manager
Hustler Hollywood
02.2021 - 10.2021
Risk Management Assistant
Ben E Keith
11.2019 - 02.2021
General Manager
Five Below
06.2015 - 08.2018
Store Manager
Dollar General
08.2012 - 06.2015
Guest Service Team Lead
Target
10.2011 - 10.2012
Store Manager
Dollar General
07.2009 - 10.2011
Customer Service Assistant Manager
Dollar General
07.2009 - 12.2010
High school diploma -
Ogle Beauty School