Alisha Lee
Fort Worth,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Walmart.com
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
Negotiator Specialist
MultiPlan
04.2015 - 08.2020
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Prepared written opinions or decisions regarding cases.
- Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
Sales Manager
The Children's Place
01.2012 - 03.2018
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
No Degree - Medical Insurance Coding
Iverson Business School
Arlington, TX11.2011
High School Diploma -
Smackover High School
Smackover, AR05.2000
Skills
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Call Documentation
- Understanding Customer Needs
- Consulting Supervisors
- Answering Customer Questions
- Microsoft Office
- Inbound and Outbound Calling
- Customer Inquiry Response
Timeline
Customer Service Representative
Walmart.com
03.2022 - Current
Negotiator Specialist
MultiPlan
04.2015 - 08.2020
Sales Manager
The Children's Place
01.2012 - 03.2018
No Degree - Medical Insurance Coding
Iverson Business School
High School Diploma -
Smackover High School
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