Alisha Sanchez

Managed referral processing by logging incoming and outgoing referrals using electronic medical records.

Scheduled appointments to facilitate timely patient care.

Verified insurance eligibility and secured pre-authorizations to avoid coverage denials.

Ensured accurate documentation of medical records and provider notes for receiving providers.

Contacted patients regarding referral status, appointment times, instructions, and necessary preparations.

Measured and fitted external breast prostheses, mastectomy bras, camisoles, and lymphedema garments.

• Educated patients on product care, usage, and maintenance.
• Coordinated management of patient records, inventory processes, and administrative tasks within computer systems.

• Responded to patient callbacks and prescription refill requests promptly.
• Assisted with diagnostic testing by collecting biological specimens for analysis.
• Administered rapid tests for COVID-19 and strep to aid clinical assessments.
• Scheduled patient appointments via phone and in person efficiently.
• Measured vital signs and documented medical histories for examinations.
• Monitored vital signs within outpatient settings to ensure accurate documentation.
• Contacted pharmacies to process and refill patient prescriptions as needed.
• Collaborated with providers, payers, and pharmacists to streamline prior authorization processes.

• Scheduled appointments for patients via phone and in person.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Maintained confidentiality of records relating to clients' treatment
• Registered patients and scheduled appointments.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Answered telephones and directed calls to appropriate medical or administrative staff.
• Communicated with patients with compassion while keeping medical information private.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Collected co-pays and insurance data, applying full and proper payment to patient accounts.
• Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
• Scheduled and confirmed patient appointments and consultations.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Received and screened telephone calls and visitors by determining or addressing needs.