ALISON LOPEZ
Santa Ana,USA
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
3
3
years of post-secondary education
Work History
Front Desk Receptionist
Nellie Gail Urgent Care
Laguna Hills, California
06.2025 - Current
- Greeted patients warmly and guided them through check-in procedures.
- Managed phone calls, scheduling appointments, and providing information to callers.
- Collected patient information and verified insurance details for accuracy.
- Assisted medical staff by relaying patient messages and coordinating paperwork.
- Maintained cleanliness and organization of the front desk area and waiting room.
- Handled billing inquiries and processed payments with attention to detail.
- Utilized electronic health record systems to update patient information efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Education
Certified Phlebotomy Technician - Phlebotomist
Phlebotomy Training Specialists
Tustin, CA 01.2023 - 08.2025
Skills
- Telephone etiquette
- Scheduling
- Customer assistance and interaction
- Phone etiquette
- Office organization
- Hospitality best practices
- Listening skills
- Fluent in Spanish and English
- Multitasking and organization
- Verbal and written communication
- Skilled in NextGen
- Attention to detail
- Time management
- Guest relations
- Communication skills
- Customer service
- Medical terminology
- Patient care
Timeline
Front Desk Receptionist
Nellie Gail Urgent Care
06.2025 - Current
Certified Phlebotomy Technician - Phlebotomist
Phlebotomy Training Specialists
01.2023 - 08.2025