Alison Peters
California
Summary
Accomplished professional with extensive experience at Summit Mechanical Inc., excelling in office administration and customer relationship management. Proven ability to streamline processes and enhance communication, resulting in improved workflow efficiency. Skilled in data entry and problem solving, recognized for attention to detail and a professional demeanor. Promoted to leadership roles, demonstrating strong team collaboration.
Overview
1
1
Certification
36
36
years of professional experience
Work History
Administrative Assistant
Summit Mechanical Inc.
Jefferson City
11.2021 - Current
- Mange Commerical Service Department
- Managed scheduling for appointments with clients and vendors.
- Facilitated communication between departments to streamline workflow processes.
- Maintained filing systems for invoices and employee time cards accurately.
- Supported the accounting department with invoicing and payment processing tasks.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Proofread content for typo-free emails and documentation.
- Assisted in preparing documents and reports for project proposals and bids.
Records Clerk
Jefferson City Police Department
Jefferson City
09.2019 - 11.2021
- Receive reports from officers, process cases and arrests, assist the officers in documentations, proof cases and arrests, prepare documents to the State Prosecutor and City Prosecutor, handle public requests for records, release vehicles that have been held by the Police Department, edit mug shots, answer phone, certified to finger print the public and future employees, maintain a professional relationship with all law enforcement agencies and government agencies, Micro Soft Word and Excel, Enterpole, CAD, LERMS and Mobile
EMT-B/Dispatcher
Cole County EMS
01.2013 - 09.2019
- Promoted to EMT-B
- Dispatch: received 911 calls, dispatched ambulances, keeping the caller calm, multitask, kept attendance records and called employees in for coverage of the county, give life saving instruction over the phone, radio communication with all ambulances, communicate with Jeff Central, Jefferson City Police Department and Jefferson City Fire Department, dispatched Staff for Life, scheduled transfers and balanced out the work load
- EMT-B: administered basic life saving skills under pressure, ability to drive in emergency situations, regulate truck stock and narcotics, work in an environment when anything can happen bad or good, work closely and maintain a good relationship with nurses and doctors, capacity to triage in a life saving manor, conduct integrity with patients, address and communicate calmly with patients in the worst time of their life, work in a stressful and busy environment, ability to multitask, handle problems and help to solve, work closely with employee and stay professional and respectful, continuing education, maintain professional relationships with outside agencies, knowledge of medical terms and procedures
- Promoted to Sergeant, Field Training Officer, EMT of the Year 2016, Hiring Committee, Data/Statics Committee, Improvement Committee Secretary
American Family Insurance
01.1995 - 01.1997
- Answered phones, scheduled appointments, filed claims, filing, mailings, customer service, discussed the steps of the claim process, inspected property for claims, opened and closed office
Teller
City National Savings and Loan
01.1993 - 01.1995
- Promoted to Customer Service Representative
- Maintained a confidential information with customers, opened and closed accounts, balanced cash vault, opening and closing duties of main office and branch office, administered Certificates of Deposit, IRA's and cashier checks, issued ATM cards, balanced check books and accounts, customer service skills
Teller
Farmers and Traders Bank
01.1991 - 01.1993
- Promoted to Customer Service Representative
- Opened/closed accounts, balanced vault of over $300,000 in cash, monitored Certificates of Deposit and IRA's, opened and closed branch office, made deposits and withdrawals from all accounts offered, assisted customers with safety deposit boxes, maintained confidential information, assisted customer with phone call inquiries
Education
High School Diploma -
California High School
California, MOSkills
- Data entry
- Attention to detail
- Problem solving
- Professional demeanor
- Team collaboration
- Multi-task management
- Customer relationship management
- Office administration
- Calendar management
- Invoice processing
- Dispatch
- Logistics
- Communication skills
- Time management
- Hospital Experience
- Medical Terminology
Certification
- CPR
- EMT-B
- Hazmat
- NIMS
Additional Information
The ability to work in a stress environment, multi task, observe in detail, ability to communicate with coworkers and keep a professional relationship, monitor and track projects, professional with the public, examine and verify reports and documents, provide support to staff, perform daily office tasks, conduct invoices, clerical work, problem solving and knowledge of medical terms and procedures
Involvement
- California County Club Board Member
- United Church of Christ Search Committee
- United Church of Christ Advisory Committee
- Sunday School Teacher
Timeline
Administrative Assistant
Summit Mechanical Inc.
11.2021 - Current
Records Clerk
Jefferson City Police Department
09.2019 - 11.2021
EMT-B/Dispatcher
Cole County EMS
01.2013 - 09.2019
American Family Insurance
01.1995 - 01.1997
Teller
City National Savings and Loan
01.1993 - 01.1995
Teller
Farmers and Traders Bank
01.1991 - 01.1993
High School Diploma -
California High School