Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alissa Butler

Petoskey

Summary

Hospitality professional with a strong work ethic and exceptional communication skills. Proven ability to enhance customer satisfaction and streamline inventory management. Adept at multitasking and fostering team collaboration, consistently delivering high-quality service in fast-paced environments. Committed to creating welcoming atmospheres and resolving customer concerns effectively.

Overview

5
5
years of professional experience

Work History

Server

Walloon Watershed
Walloon Lake
09.2024 - Current
  • Provide excellent customer service in a fast-paced dining environment.
  • Assist in stocking supplies and managing inventory levels.
  • Handle cash transactions and process payments smoothly.
  • Resolve customer complaints with professionalism and care.
  • Train new employees on restaurant procedures.
  • Answer phones and direct the caller to the appropriate person.

Bartender

Elder Piper Beer and Cider
Petoskey
06.2024 - Current
  • Maintain cleanliness and organization of the bar area throughout shifts.
  • Engage with customers to create a welcoming atmosphere at the bar.
  • Operate cash register, process payments, and handle transactions efficiently.
  • Assist in inventory management by tracking supplies and placing orders.
  • Post upcoming brewery events on local city websites.

Beverage Cart Supervisor

Bay Harbor Golf Club
Petoskey
05.2020 - 10.2024
  • Served beverages to guests on the golf course, ensuring prompt service.
  • Managed inventory of drinks and supplies, maintaining stock levels effectively.
  • Monitored guest satisfaction, addressing any concerns or requests promptly.
  • Made the schedule for the beverage cart workers.
  • Created the opening and closing checklists for the beverage cart staff.

Barista

Inn at Bay Harbor
Petoskey
09.2021 - 05.2024
  • Prepared and served high-quality coffee beverages to customers.
  • Managed cash register transactions and handled customer payments.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Engaged with customers to create a welcoming atmosphere in the shop.
  • Answered phones and directed customers to their desired location within the hotel.
  • Made phone calls to set up or confirm afternoon teas.

Education

Associates - General Studies

Delta College
Bay City, MI
05-2018

Skills

  • Communication skills
  • Team collaboration
  • Inventory management
  • Customer service
  • Time management
  • Multitasking and organization
  • Strong work ethic

Timeline

Server

Walloon Watershed
09.2024 - Current

Bartender

Elder Piper Beer and Cider
06.2024 - Current

Barista

Inn at Bay Harbor
09.2021 - 05.2024

Beverage Cart Supervisor

Bay Harbor Golf Club
05.2020 - 10.2024

Associates - General Studies

Delta College

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