Alissa Jackson
Spring Hill,FL
Summary
Detail-oriented switchboard operator with a proven track record in enhancing customer service at Tampa General Hospital Brooksville, proficiently directing calls and resolving inquiries. Demonstrated excellence in caregiving at House of Minnie by significantly improving client satisfaction through compassionate support and effective communication skills. Core competencies include technical proficiency, interpersonal communication, and problem-solving. Aiming to leverage these skills to further enhance patient experiences in a dynamic healthcare environment.
Overview
4
4
years of professional experience
Work History
PBX Operator
Tampa General Hospital Brooksville
Brooksville, FL
11.2021 - Current
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Provided customer service support by answering questions, resolving issues, and providing information.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
- Completed connections between callers, departments and professionals.
- Performed administrative duties such as filing, photocopying, faxing documents.
Caregiver
House of Minnie
Spring Hill, FL
09.2020 - Current
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Accompanied clients to social events such as movies or plays.
Education
Associate of Arts - Liberal Studies
University of Phoenix
Tempe, AZ12-2015
Skills
- Telephone operations
- Excellent verbal communication skills
- Switchboard operation
- Strong telephone etiquette
Timeline
PBX Operator
Tampa General Hospital Brooksville
11.2021 - Current
Caregiver
House of Minnie
09.2020 - Current
Associate of Arts - Liberal Studies
University of Phoenix